Client Success Specialist III - Payroll & Support

Coastal Payroll; San Diego (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Voluntary Benefits

Life and AD&D

FSA

401(k)

Paid Family Leave

Holidays & PTO

Employee Referral Bonus

Team Events

Job summary

Coastal Payroll Services, Inc. in Southern California is seeking a dedicated Client Support Specialist III to join our dynamic team. You will be the primary liaison for a portfolio of clients, ensuring accurate payroll processing and timely resolution of issues.

Responsibilities include training clients on our web-based HCM products, analyzing payroll reports, and delivering outstanding service across a high-volume support environment while building payroll expertise under management supervision.

Qualifications

• Industry experience in customer service and payroll/HR operations.
• Clear, effective communication skills for phone and web-based support.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Understanding of federal, state, and local wage/hour laws and payroll taxes.

Responsibilities

• Client Management: Oversee a portfolio of clients ensuring accurate payroll processing and timely deadlines.
• Training and Support: Train clients on web-based HCM products to maximize system use.
• Payroll Analysis: Review payroll reports and create customized reporting tools.
• Customer Service: Handle high volume calls and support cases with exceptional service.
• Professional Development: Work under management to deepen payroll knowledge.

Skills

Payroll/HR knowledge

Communication skills

Microsoft Office

Regulatory knowledge

Multitasking

Attention to detail

Education

BS/BA degree or equivalent experience

Tools

Excel

Word

Outlook

Job description

Coastal Payroll Services, Inc. in Southern California is seeking a dedicated Client Support Specialist III to join our dynamic team. You will be the primary liaison for a portfolio of clients, ensuring accurate payroll processing and timely resolution of issues.

Responsibilities include training clients on our web-based HCM products, analyzing payroll reports, and delivering outstanding service across a high-volume support environment while building payroll expertise under management supervision.