Senior Payroll Client Success Specialist

Coastal Payroll; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Voluntary benefits: accident, critical

Hospital indemnity

Group term life and AD&D

FSA/Dependent Care FSA

401(k) plan

Paid Family Leave

7 paid holidays

PTO/Sick Time

Employee Referral Bonus Program

Quarterly Team Events

Job summary

Coastal Payroll Services, Inc. in San Diego, CA is seeking a Senior Client Support Specialist to deliver exceptional payroll processing support and client training. You will serve as the primary liaison for a portfolio of clients, ensuring timely payroll runs and accurate reporting.

The role emphasizes strong communication, regulatory knowledge, and the ability to manage multiple client needs in a fast-paced environment. Excellent customer service and technical skills are essential.

Qualifications

• Industry experience in payroll and HR functions required.
• Strong communication and customer service abilities.
• Knowledge of federal, state and local wage laws and payroll taxes.

Responsibilities

• Oversee a designated portfolio of payroll clients and ensure accurate processing.
• Train and support clients in using human capital management products.
• Analyze payroll reports and develop customized tools.
• Handle a high volume of calls and support cases with professional service.
• Work under management to deepen payroll knowledge and expertise.

Skills

Payroll knowledge

Customer service

Regulatory knowledge

Multitasking

Organizational skills

Analytical skills

Communication skills

Education

BS/BA degree or equivalent work experience

Tools

MS Office

Job description

Coastal Payroll Services, Inc. in San Diego, CA is seeking a Senior Client Support Specialist to deliver exceptional payroll processing support and client training. You will serve as the primary liaison for a portfolio of clients, ensuring timely payroll runs and accurate reporting.

The role emphasizes strong communication, regulatory knowledge, and the ability to manage multiple client needs in a fast-paced environment. Excellent customer service and technical skills are essential.