Implementation Services Consultant II

WellSky Corporation; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Excellent medical with Rx, dental, and

Vision benefits

Mental Health support through EAP

Generous paid time off, plus 13 paid

Job summary

WellSky is seeking an Implementation Services Consultant II to contribute to the deployment, customization, and adoption of WellSky solutions for clients. You will work with project teams to document client workflows and configure the application in preparation for go-live.

The role emphasizes collaboration across cross-functional teams, training stakeholders, and supporting data integration and testing to ensure successful go-lives.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 2–4 years of relevant work experience preferred.
• Experience collaborating with cross-functional teams or stakeholders in a project-based environment.
• Ability to rapidly learn new software, workflows and processes in a fast-paced setting.

Responsibilities

• Collaborate with internal or external project teams to complete implementation tasks throughout the project lifecycle, including onboarding, outreach, engagement, and documenting data integration requirements.
• Prepare documentation for client workflows and demonstrate the application for validation before go-live.
• Provide recommendations on the best integration path based on client goals.
• Coordinate technical requirements to deploy customization and configuration in line with workflows.
• Support testing of workflows, troubleshoot issues, and escalate to technical teams as needed.
• Lead hands-on training to guide stakeholders through solution functionalities and features.

Skills

Cross-functional collaboration

Learning new software

Client engagement

Project lifecycle

Education

Bachelor's degree or equivalent work experience

Job description

The Implementation Services Consultant II is responsible for contributing to the implementation of WellSky solutions for clients by ensuring successful deployment, customization, and adoption of the solution. The scope of this job includes working closely with project teams to understand the client's requirements, document the appropriate workflow, and configure the application in preparation for successful go-live execution.

Key Responsibilities:

• Collaborate with internal or external project teams to complete implementation tasks throughout the lifecycle of the project, including client onboarding, outreach plans, client engagement efforts, and documenting data integration requirements.
• Prepare documentation for prescribed client workflows and demonstrate the application for the project team or clients to validate the processes are fielding accurately before finalization.
• Provide recommendations on the best integration path based on client goals.
• Coordinate technical requirements to deploy solution customization and configuration based on the terms identified by the project team or client in alignment with established workflows.
• Support testing workflow processes to ensure all configurations are in place for a successful go-live, troubleshoot minor issues, and *escalate* to technical teams as needed.
• Facilitate hands-on training to guide stakeholders through solution functionalities and features, including leading training summits as needed.
• Conduct market analysis and research to support emerging projects, identify trends, and provide recommendations to enhance project success.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's Degree or equivalent work experience
• At least 2-4 years relevant work experience
• Experience working collaboratively with cross-functional teams or stakeholders in a project-based environment
• Ability to learn new software applications, workflows, and processes in a fast-paced, evolving environment

Preferred Qualifications:

• Experience with healthcare software implementation, application consulting, or implementation services
• Experience working in healthcare technology or supporting healthcare software applications
• Clinical healthcare experience, such as nursing, case management, or other direct patient care or healthcare operations experience
• Knowledge of clinical workflows, care transitions, or healthcare payer processes
• Experience gathering requirements, documenting workflows, configuring applications, testing solutions, or supporting software go-lives

Job Expectations:

• Willing to travel up to 25% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

#LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture.

We thrive on innovation, inclusiveness, and cohesive perspectives.

At WellSky you can make a difference.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Data Privacy Notice for Job Applicants and Teammates

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.