Healthcare IT Services Delivery Manager

Wellsky; Overland Park (KS); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Excellent medical with Rx, dental, and

Mental Health support through EAP

Generous paid time off, plus 13 paid

100% vested 401(K) retirement plans

Educational assistance up to $2500 per

Job summary

WellSky, a leader in healthcare IT solutions, seeks a Manager, Professional Services to oversee deployment across client projects. You will sponsor projects, ensure on-time delivery within scope, and drive satisfaction of contractual obligations while guiding teams and optimizing resources.

The role requires 4–6 years of experience with healthcare IT, strong executive presence, and the ability to engage with client leadership. Travel up to 30% may be required; benefits are provided.

Qualifications

• Bachelor's Degree or equivalent work experience.
• At least 4-6 years relevant work experience.
• At least 0-1 years relevant management work experience.
• At least 5 years experience in healthcare, healthcare IT.

Responsibilities

• Manage the day-to-day execution of consultants' client projects by ensuring tasks are completed on time, within scope, and delivered in alignment with leadership's strategic direction.
• Monitor and manage team utilization to ensure optimal productivity across projects.
• Forecast revenue and utilization and partner with leadership to determine capacity planning and resource alignment that will best address project needs.
• Assume the role of project sponsor and maintain regular communication with clients to provide updates, gather feedback, and surface solution-deployment escalations in order to develop and recommend resolutions for leadership review.
• Contribute ideas to enhance project delivery while also driving leadership-directed process changes to improve implementation outcomes.
• Build an effective team by cultivating culture, being a positive advocate for change, and coaching or training on consultant best practices.
• Proactively identify, evaluate, and continuously improve Professional Services processes to increase delivery efficiency, consistency, scalability, and client satisfaction; partner with crossfunctional teams to implement best practices and leadershipdriven improvements.
• Partner with Sales and crossfunctional stakeholders to support the sales cycle, including contributing to the development, review, and refinement of Statements of Work (SOWs) to ensure accurate scope, resourcing, timelines, and financial alignment prior to client engagements.

Skills

Healthcare IT

Executive presence

Client relationship management

Education

Bachelor's Degree or equivalent

Tools

AI tools

Job description

WellSky, a leader in healthcare IT solutions, seeks a Manager, Professional Services to oversee deployment across client projects. You will sponsor projects, ensure on-time delivery within scope, and drive satisfaction of contractual obligations while guiding teams and optimizing resources.

The role requires 4–6 years of experience with healthcare IT, strong executive presence, and the ability to engage with client leadership. Travel up to 30% may be required; benefits are provided.