Senior Client Support Analyst, Lending Tech

Alter Domus; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Professional accreditations

Flexible holidays + birthday day off

Mentoring and career progression

Employee Assistance Program

Employee Share Plan

Active social events across offices

Job summary

Alter Domus in the United States is seeking a Senior Officer 1, Business - Client Support to join a team that delivers CLO and syndicated loan software solutions.

You will work with business analysts and clients, ensuring requirements are well understood, and you will coordinate with product teams to drive agile processes.

The role emphasizes customer service, cross-team collaboration, and continuous improvement across multiple offices.

Qualifications

• 0–3 years of financial services experience in loan administration, fund accounting, fund administration, asset management or trustee operations.
• Demonstrated expertise in the loan market and willingness to serve as SME to other areas of the business.

Responsibilities

• Collaborate with business analysts and client support on CLO and syndicated loan software.
• Act as product ambassador and primary product contact for queries.
• Translate business requirements into functional specs with tech context.
• Coordinate with product lines in Solvas Portfolio and Solvas Digitize.
• Develop user requirements, estimations, specs, and presentations; conduct reviews.
• Support sprint planning with the product owner and track dependencies.

Skills

Communication

Problem solving

Team player

Leadership

Project management

Tools

Solvas Asset Management

IHS Markit (FKA WSO)

Allvue Systems (FKA Black Mountain)

Sentry

Job description

Alter Domus in the United States is seeking a Senior Officer 1, Business - Client Support to join a team that delivers CLO and syndicated loan software solutions.

You will work with business analysts and clients, ensuring requirements are well understood, and you will coordinate with product teams to drive agile processes.

The role emphasizes customer service, cross-team collaboration, and continuous improvement across multiple offices.