Senior Officer 1, Business - Client Support

Alter Domus; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Professional accreditations

Flexible holidays + birthday day off

Mentoring and career progression

Employee Assistance Program

Employee Share Plan

Active social events across offices

Job summary

Alter Domus in the United States is seeking a Senior Officer 1, Business - Client Support to join a team that delivers CLO and syndicated loan software solutions.

You will work with business analysts and clients, ensuring requirements are well understood, and you will coordinate with product teams to drive agile processes.

The role emphasizes customer service, cross-team collaboration, and continuous improvement across multiple offices.

Qualifications

• 0–3 years of financial services experience in loan administration, fund accounting, fund administration, asset management or trustee operations.
• Demonstrated expertise in the loan market and willingness to serve as SME to other areas of the business.

Responsibilities

• Collaborate with business analysts and client support on CLO and syndicated loan software.
• Act as product ambassador and primary product contact for queries.
• Translate business requirements into functional specs with tech context.
• Coordinate with product lines in Solvas Portfolio and Solvas Digitize.
• Develop user requirements, estimations, specs, and presentations; conduct reviews.
• Support sprint planning with the product owner and track dependencies.

Skills

Communication

Problem solving

Team player

Leadership

Project management

Tools

Solvas Asset Management

IHS Markit (FKA WSO)

Allvue Systems (FKA Black Mountain)

Sentry

Job description

Senior Officer 1, Business - Client Support

Location: US

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

Your Role:

Work with a team of business analysts and client support personnel related to CLO and syndicated loan software.

Function as an ambassador for the product internally and externally as the primary contact for queries related to the product.

Works with the appropriate product team to finalize user requirements. Able to understand the business requirements and technical environments to creatively assist the users in defining these requirements.

Function as Liaison between different product lines in Solvas Portfolio and Solvas Digitize

Performs work independently with little or no direct supervision.

Work with team on developing user requirements, estimations, specifications, and presentations; Conduct regular development reviews and communicate the status of projects in both formal and informal settings.

Work with product owner to create and manage the Sprint plans, identify dependencies, and ensure that the same are aligned/allocated for a smooth execution of Sprints.

Provide regular and timely feedback to team members; should be proactive in the identification and resolution of issues that may negatively impact deliverables; Seeks innovative ways to remove any obstacles.

Encourages collaborative efforts and camaraderie with cross geographical team members.

Demonstrates a working understanding of both quality assurance and software development processes and methodologies, with the ability to share knowledge with peers, development and QA groups

Proactively manage any risks and issues.

Your Profile:

0-3 years of financial services experience in loan administration, fund accounting, fund administration, asset management or Trustee operations.

Demonstrated expertise in the loan market and willingness to serve as subject matter expert to other areas of the business

Experience with financial software platforms such as Solvas Asset Management, IHS Markit (FKA WSO), Allvue Systems (FKA Black Mountain) and Sentry is helpful.

Excellent communication skills Problem-solving aptitude.

Team player with organizational and leadership skills.

Ability to manage multiple projects/tasks at once.

Strong focus on customer service and satisfaction.

Familiarity or experience with the software development, support, or operations teams is helpful but not required.

Exposure to computer programming languages such as SQL is helpful but not required.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan

Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.