Senior Client Success & Strategy Manager

Gallagher Bassett; Rolling Meadows (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher Bassett seeks a results-driven client relationship leader to manage a portfolio of up to 25 clients, serving as the trusted advisor and primary contact. You will develop strategic service plans, lead client meetings, and present data to inform decisions that support retention and profitability.

The role requires a Bachelor’s degree, 5 years of related experience, and an insurance license. Occasional travel to client sites will be required to strengthen partnerships and deliver outcomes.

Qualifications

• Bachelor's degree and 5 years related experience.
• Insurance license required.
• Willingness to travel for client needs (e.g., claim reviews, stewardship discussions).

Responsibilities

• Manage up to 25 dedicated clients as primary contact.
• Develop service plans aligned to client goals and retention.
• Lead client meetings and present data to stakeholders.
• Collaborate across internal teams to balance client needs with profitability.
• Identify opportunities and challenges to support client goals and program success.

Skills

Client relationship

Strategic planning

Data presentation

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Job description

Gallagher Bassett seeks a results-driven client relationship leader to manage a portfolio of up to 25 clients, serving as the trusted advisor and primary contact. You will develop strategic service plans, lead client meetings, and present data to inform decisions that support retention and profitability.

The role requires a Bachelor’s degree, 5 years of related experience, and an insurance license. Occasional travel to client sites will be required to strengthen partnerships and deliver outcomes.