Senior Client Success Specialist (Remote/Hybrid)

KeyBank

Florida

Hybrid

USD 52,000 - 80,000

Full time

14 days+

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Job summary

KeyBank is seeking a Senior Client Service Specialist to manage complex servicing needs for commercial card clients. You will handle inquiries, perform account maintenance, and support integration efforts across internal teams and vendors.

The role emphasizes client relationship management, SLA-focused work, and driving process improvements while ensuring data security. Remote options depend on footprint and location, with hybrid on-site requirements as applicable.

Qualifications

Five years in financial services or banking, fintech experience.
Two years in commercial card with platform or product experience.
At least one year in client management or relationships.
Two years in customer service or customer facing roles.

Responsibilities

Support card program inquiries from clients, internal teams, and vendor partners.
Perform account maintenance with attention to accuracy and SLA.
Assist with client training and product integration projects.
Resolve client escalations by identifying root causes and reporting issues to management.
Provide guidance to leadership to improve processes and efficiencies.
Coordinate website portal training and customization needs.
Ensure safe handling and security of sensitive client data.