Senior Client Success Representative

CGS Federal (Contact Government Services); Peoria (IL); On-site; USD 67,000 - 98,000; Full time

Job summary

An established industry player is on the lookout for a Senior Client Success Representative to join their dynamic team. This role is pivotal in supporting client relationships, identifying new business opportunities, and enhancing client satisfaction. You will engage in various responsibilities, from managing candidate pipelines to contributing to business development efforts. If you possess excellent communication skills and a knack for technical communication, this is an exciting opportunity to make a significant impact in a growing organization. Join a team that values your contributions and supports your professional growth!

Qualifications

• Experience in client success and business development.
• Strong communication and technical skills required.

Responsibilities

• Maintain and update CRM with opportunity details and candidate sourcing.
• Support client relationship management and business development initiatives.

Skills

Excellent communication skills

Technical communication methods

Business development

Client relationship management

Tools

CRM systems

Applicant Tracking Systems

Job description

Pay Range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$67,500.00/yr - $97,500.00/yr

Position Overview

Contact Government Services is seeking a Senior Client Success Representative to support our team. The role requires general business sense, excellent communication skills, experience with technical communication methods, and the ability to understand and execute program initiatives. Responsibilities include supporting the Client Success department with identifying new opportunities, recruitment for new contract acquisition, assisting with existing client programs, and supporting the Director of the department. The position may also involve candidate sourcing, security process management, program coordination, and supporting business development efforts to grow CGS's portfolio. It may include proposal support and operational project tasks as needed.

Key Responsibilities

• Maintain and update the CRM with opportunity details, candidate sourcing, interviews, and submissions
• Review and present candidates to clients
• Manage candidate pipelines through screening and security processes
• Update and enhance CGS Applicant Tracking Systems
• Maintain core documentation and systems knowledge
• Support client relationship management and growth initiatives
• Contribute to business development, including pricing, market research, and proposal phases
• Assist with onboarding new clients from bids
• Support sourcing for personnel and technical writing as part of business development

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Hospitality, Food and Beverage Services, Retail

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