Senior Client Success & Programs Manager

Quad/Graphics; Bentonville (AR); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, prescription, dental and vis

401(k) retirement savings

Paid time off and holidays

Job summary

Quad/Graphics is seeking a Senior Client Services Project Manager to be the lead point-of-contact on a Fortune 500 retail account. The role emphasizes detail orientation and a big-picture mindset to push for process improvement and workflow efficiency.

You will join a collaborative team in Bentonville, AR, managing multiple complex projects from strategy through production with a focus on timely, high-quality results and clear communication with all stakeholders.

Qualifications

• Bachelor’s degree in advertising, communication, marketing, or a related field is required.
• Minimum 2-4 years of integrated project management experience in an agency or retail setting.
• Experience with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
• Exceptional written and verbal communication skills.
• Ability to respond quickly and effectively to the client’s needs and issues.
• Thorough knowledge and understanding of all multichannel functionalities (project scope, technologies, team responsibilities, QA/QC processes).
• Proven record of accomplishment leading projects and team goals by taking ownership and driving results.
• Ability to effectively aid team in problem-solving and issue resolution.

Responsibilities

• Develop timelines for multichannel projects, including timing for each step of the development process, from strategy to production.
• Facilitate daily/weekly status meetings to refine workflow process to meet the need for speed and quality.
• Demonstrate stewardship of the client’s brand and project expectations to ensure deliverables and objectives are met with precision and timeliness.
• Create job schedules, progress analysis, status updates, and reporting to ensure all parties are aware of all feedback, action items, and next steps.
• Manage projects through all lifecycle stages, with accountability for project deliverables and execution.
• Ensure the scope-of-work is clearly defined to forecast proper timelines, answer questions, and define missing information.
• Work cross-functionally to negotiate, creatively problem-solve, build relationships, and think strategically.
• Develop and guide team in their client knowledge, skillset, and utilization of project management tools and processes.
• Proficient written and oral communicator with the ability to articulate project reports to all stakeholders easily, clearly, and effectively.

Skills

Project management

Communication skills

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree in advertising, communication, marketing, or a related field

Tools

Microsoft Teams

Word

Excel

PowerPoint

Outlook

Job description

Quad/Graphics is seeking a Senior Client Services Project Manager to be the lead point-of-contact on a Fortune 500 retail account. The role emphasizes detail orientation and a big-picture mindset to push for process improvement and workflow efficiency.

You will join a collaborative team in Bentonville, AR, managing multiple complex projects from strategy through production with a focus on timely, high-quality results and clear communication with all stakeholders.