Senior Multichannel Project Lead – Retail Fortune 500

Quad; Bentonville (AR); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement savings

Paid time off

Job summary

Quad is seeking a Senior Client Services Project Manager to lead as the primary contact on a Fortune 500 retail account. This role is onsite in Bentonville, AR, requiring a detail-oriented mindset and a focus on process improvement and workflow efficiency.

You will manage multiple complex projects from inception to completion, ensuring on-time delivery and quality. You will guide the team, articulate project reports, and collaborate across functions to meet client expectations.

Qualifications

• Bachelor’s degree in advertising, communication, marketing, or related field.
• 2–4 years of integrated project management experience in an agency or retail setting.
• Experience with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
• Exceptional written and verbal communication skills.
• Ability to respond quickly and effectively to the client’s needs and issues.
• Thorough knowledge and understanding of multichannel functionalities (project scope, technologies, team responsibilities, QA/QC processes).
• Proven record of accomplishment leading projects and team goals by taking ownership and driving results.
• Ability to effectively aid team in problem-solving and issue resolution.

Responsibilities

• Develop timelines for multichannel projects from strategy to production.
• Facilitate daily/weekly status meetings to refine workflow and speed.
• Monitor client brand expectations and ensure timely deliverables.
• Create job schedules, progress analysis, and reporting to stakeholders.
• Manage projects through all lifecycle stages with accountability for outcomes.
• Define scope-of-work to forecast timelines and resolve missing information.
• Work cross-functionally to negotiate, problem-solve, and build relationships.
• Guide team in client knowledge and use of PM tools and processes.
• Communicate project reports clearly to all stakeholders.

Skills

Project management

Multichannel capabilities

Written communication

Verbal communication

Team collaboration

Education

Bachelor's degree in related field

Tools

Microsoft Teams

Word

Excel

PowerPoint

Outlook

Adobe Creative Suite

Workfront

Job description

Quad is seeking a Senior Client Services Project Manager to lead as the primary contact on a Fortune 500 retail account. This role is onsite in Bentonville, AR, requiring a detail-oriented mindset and a focus on process improvement and workflow efficiency.

You will manage multiple complex projects from inception to completion, ensuring on-time delivery and quality. You will guide the team, articulate project reports, and collaborate across functions to meet client expectations.