Senior Client Success & Programs Lead

PX TECHNOLOGY LLC; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

CareMetx is seeking an Associate Director, Account Support to lead day-to-day program delivery for mid-size clients, coordinating between clients and cross-functional teams to ensure timely outcomes and renewals.

This hands-on position requires a high-energy, client-centric leader with strong account management, program oversight, and strategic planning capabilities to drive successful outcomes and contract renewals.

Qualifications

• BS/BA in business, healthcare, computer science or equivalent.
• Master’s degree preferred or equivalent work experience.
• 5-8 years of healthcare enterprise software, technology, or operations experience.
• 5-8 years’ experience in a Specialty Pharmacy, Pharmaceutical or HUB Services.

Responsibilities

• Operate as the primary day to day point of contact for mid-size clients as support for the Account Manager.
• Manage escalations and engage with appropriate CareMetx team members for effective resolution.
• Own effective and timely triage of client requests, including triage, vetting, documentation of Change Requests, managing client expectations for delivery and providing meaningful updates to clients.
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors; establishes and promotes goodwill with clients.
• Develop and execute a client success plan for each client.
• Proactively performs program oversight for assigned book of business - ensures products and services meet the contractual needs, implementations are meeting agreed upon milestones.
• Prepares regular client status dashboards to support visibility of status, risks, and next actions to broad set of stakeholders, both internal and external.
• Leads and prepares for regular cross functional internal and external client status meetings.
• Drafts and ensures timely execution of Client Authorization Forms (CAF’s) - financial approval for changes.
• Ensures timely and comprehensive renewal of annual budgets and contracts for clients.
• Supports quality with audits as needed. Ensures timely and accurate billing set up, so that invoices are submitted to clients for revenue capture and performs follow-up as needed for payment receipt.
• Proactively analyzes and synthesizes program level reporting and shares insights with client team both internal and external.
• Develop a partnership relationship with Program Operations to service clients with accountability that client needs are met, and that Program Operations has full support of the Business Development and Account Management team in executing the terms of the contract.
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

Education

BS/BA in business, healthcare, computer science or equivalent

Master’s degree preferred or equivalent

Job description

CareMetx is seeking an Associate Director, Account Support to lead day-to-day program delivery for mid-size clients, coordinating between clients and cross-functional teams to ensure timely outcomes and renewals.

This hands-on position requires a high-energy, client-centric leader with strong account management, program oversight, and strategic planning capabilities to drive successful outcomes and contract renewals.