Senior Client Success & Operations Leader

McKesson’s Corporate; Columbus (OH); On-site; USD 76,000 - 126,000; Full time

Job summary

McKesson is seeking a Client Success professional to manage onboarding, expansions, and renewals while building durable client relationships across healthcare services and technology solutions.

You will analyze operational and financial data, present insights to both technical and non-technical stakeholders, and drive process improvements to maximize retention and profitability. A strong background in account management and collaboration is essential.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• MBA or other advanced degree is a plus.
• 4+ years in Account Management, Client Success, or related fields.
• Experience presenting insights to diverse stakeholders.
• Proven ability to manage customer relationships and deliver results.

Responsibilities

• Manage client onboarding, expansion, renewal, and cancellation activities to ensure a seamless customer experience.
• Build and maintain strong client relationships that support retention and growth.
• Serve as escalation point for customer support and resolve complex issues.
• Conduct business reviews, discuss trends, risks, opportunities, and recommendations.
• Analyze operational, financial, and customer data to translate findings into insights.
• Present product capabilities and business value to technical and non-technical stakeholders.
• Identify risks and growth opportunities and propose strategic solutions.
• Audit invoices and billing activity for accuracy and compliance.
• Support revenue and cash flow by evaluating reimbursement and billing effectiveness.

Skills

Account Management

Client Success

Healthcare Operations

Sales

Data Analysis

Communication

Stakeholder Management

AI-enabled tools

Education

Bachelor's degree or equivalent

MBA or other advanced degree

Tools

Microsoft Excel

PowerPoint

Salesforce.com

Job description

McKesson is seeking a Client Success professional to manage onboarding, expansions, and renewals while building durable client relationships across healthcare services and technology solutions.

You will analyze operational and financial data, present insights to both technical and non-technical stakeholders, and drive process improvements to maximize retention and profitability. A strong background in account management and collaboration is essential.