Strategic Client Success & Operations Leader

McKesson Corporation; Columbus (OH); Sur place; USD 76 000 - 126 000; Plein temps

Résumé du poste

McKesson is seeking an experienced Client Success/Account Management professional in Columbus, OH to manage onboarding, renewals, and relationships across healthcare clients. You will analyze operational and financial data, present insights, and collaborate with Sales and Operations to drive outcomes.

The role emphasizes stakeholder management, process improvements, and effective use of Salesforce, Excel, and BI tools to enhance customer value and retention.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 4+ years of experience in Account Management, Client Success, Customer Relationship Management, Healthcare Operations, Healthcare Technology, Sales, or related field.
• Proven ability to independently manage customer relationships and deliver measurable business results.
• Strong analytical and problem‑solving skills with experience interpreting operational, financial, or healthcare‑related data.
• Experience presenting business insights and recommendations to a variety of stakeholder audiences.
• Working knowledge of Microsoft Excel, PowerPoint, Salesforce.com, and business reporting tools.

Responsabilités

• Manage client onboarding, expansion, renewal, and cancellation activities to ensure a seamless customer experience.
• Build and maintain strong client relationships that support retention, satisfaction, and business growth.
• Serve as an escalation point for customer support teams and help resolve complex client issues.
• Conduct business reviews and performance discussions, communicating key trends, risks, opportunities, and recommendations.
• Analyze operational, financial, and customer data and translate findings into actionable business insights.
• Present product capabilities, service offerings, and business value to both technical and non-technical stakeholders.
• Identify customer risks, performance gaps, and growth opportunities and recommend strategic solutions.
• Audit invoices and billing activity to ensure accuracy and alignment with contractual agreements.
• Evaluate reimbursement performance, billing effectiveness, and cash flow trends to support financial success.
• Partner with Sales and internal teams to align customer expectations, implementation plans, and service delivery.
• Drive process improvement initiatives that enhance customer experience, operational efficiency, and profitability.
• Leverage AI-powered tools, automation technologies, and business intelligence solutions to improve reporting, analytics, and customer engagement.
• Coordinate store implementations with cross-functional teams, including Operations, Product, Sales, Client Services, and Implementation.

Connaissances

Account Management

Client Success

Data analysis

Communication

Stakeholder management

Microsoft Excel

PowerPoint

Salesforce

Formation

Bachelor's degree or equivalent

Outils

Salesforce.com

Microsoft Excel

PowerPoint

Description du poste

McKesson is seeking an experienced Client Success/Account Management professional in Columbus, OH to manage onboarding, renewals, and relationships across healthcare clients. You will analyze operational and financial data, present insights, and collaborate with Sales and Operations to drive outcomes.

The role emphasizes stakeholder management, process improvements, and effective use of Salesforce, Excel, and BI tools to enhance customer value and retention.