Senior Client Success Manager - Media & Insights Growth

84.51˚; Cincinnati (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Paid time off

Job summary

84.51° is a retail data science, insights and media company partnering with Kroger and others to drive personalized shopper experiences. The Senior Client Success Manager will lead a cross-functional portfolio, aligning Sales, Data Science, Finance and Product Strategy to deliver measurable value for clients.

The role requires 4+ years in client success or related fields, with a focus on maximizing investments and delivering quarterly business reviews.

Qualifications

• Bachelor’s degree required.
• 4+ years of client success/account management and/or business development experience; media/incentives/insights experience preferred.
• Strong experience maximizing investment decisions across the portfolio.
• Collaborative, energetic, and thrives as part of a cross-functional leadership team.
• Able to handle tight turnaround and deadlines with a positive, proactive approach.
• Motivation and influence to foster a collaborative culture built on teamwork and curiosity.
• Project management experience.
• Strategic thinking and problem solving.
• Strong communication, organization, prioritization and attention to detail.
• Ability to navigate ambiguity and drive recommendations forward.

Responsibilities

• Lead full-commercial portfolio account leadership with strong commercial acumen across the portfolio.
• Understand Kroger business processes; provide data-driven, customer-centric consultation.
• Oversee client goals and objectives; serve as primary contact; manage budgets and quarterly business reviews.
• Identify and close opportunities with Kroger-facing teams to deliver on budget.
• Lead all insights subscription renewals and maximize value creation across subscriptions.
• Drive insights utilization into activation opportunities to support merchandising processes.
• Ensure flawless commercial execution across the book of business; lead strategic conversations.
• Own client performance discussions and lead strategic recommendations for the overall business.
• Proactively source ideas to grow portfolio offerings through collaboration with clients and industry.

Skills

Client success

Account management

Business development

Cross-functional leadership

Project management

Strategic thinking

Communication

Organization

Education

Bachelor’s degree

Job description

84.51° is a retail data science, insights and media company partnering with Kroger and others to drive personalized shopper experiences. The Senior Client Success Manager will lead a cross-functional portfolio, aligning Sales, Data Science, Finance and Product Strategy to deliver measurable value for clients.

The role requires 4+ years in client success or related fields, with a focus on maximizing investments and delivering quarterly business reviews.