Senior Client Success Manager – Growth & Retention

84.51˚; New York (NY); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Health: Medical, Dental, Vision

401(k) with matching

Paid time off: 5 weeks vacation, 7 PT,

Maternity/paternity leave

Job summary

84.51° is seeking a Manager, Client Success to lead a portfolio of clients across Media, Incentives, and Insights. You will build senior-level relationships with CPG and Kroger stakeholders and drive retention, organic growth, and high-quality client outcomes.

You will manage a small team of Client Success associates, coach them, and partner with Sales, Product Strategy, Data Science and Finance to deliver results while advancing talent and operational excellence.

Qualifications

• Bachelor’s degree required
• 5+ years of account management, client success, consulting, and/or business development experience
• Media, Incentives, Insights, retail media, loyalty, or related experience required
• Experience leading day-to-day team activities and coordinating the work of others; prior people management experience preferred
• Strong experience building senior-level client and stakeholder relationships
• Demonstrated success driving retention, client satisfaction, and portfolio growth
• Strong strategic thinking and problem-solving skills
• Excellent communication, organization, and prioritization skills
• Ability to navigate ambiguity and drive recommendations and solutions forward
• Strong cross-functional leadership and collaboration skills
• Project management experience preferred
• Collaborative, energetic, and motivated by developing talent and delivering strong client outcomes

Responsibilities

• Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights
• Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support
• Build and maintain senior-level relationships with CPG clients and Kroger stakeholders to develop strategies, address business needs, and drive commercial outcomes
• Own portfolio retention strategy, including client health, renewal planning, risk identification, and proactive action planning
• Identify and progress organic growth opportunities across the portfolio in partnership with Sales, Kroger-facing teams, and cross-functional partners
• Lead delivery of key client planning and review processes, including quarterly business reviews, annual plans, media upfronts, incentive plans, and insights subscription renewals
• Represent client growth strategies in partnership with Kroger teams, including participation in relevant joint business planning discussions
• Partner with Product Strategy, Data Science, Finance/Accounting, Sales, and other cross-functional teams to remove barriers, improve execution, and strengthen client outcomes
• Drive utilization of insights, activation, and measurement solutions to maximize client value and business impact
• Lead team operations and ways of working to improve productivity, consistency, and execution across the portfolio
• Proactively identify and solve for client, team, and process challenges to support long-term business success
• Contribute to the development of best practices, commercial offerings, and team guidance to improve effectiveness across the broader organization

Skills

Account management

Client success

Relationship building

Strategic thinking

Cross-functional leadership

Education

Bachelor’s degree

Job description

84.51° is seeking a Manager, Client Success to lead a portfolio of clients across Media, Incentives, and Insights. You will build senior-level relationships with CPG and Kroger stakeholders and drive retention, organic growth, and high-quality client outcomes.

You will manage a small team of Client Success associates, coach them, and partner with Sales, Product Strategy, Data Science and Finance to deliver results while advancing talent and operational excellence.