Manager, Client Success (P4142)

84.51˚; Cincinnati (OH); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Health plan

Dental and Vision

401(k) match

Paid time off

Maternity/Paternity leave

Job summary

84.51° in Cincinnati is seeking a Manager, Client Success to lead a portfolio of clients across Media, Incentives, and Insights. You will guide strategy, build senior relationships with CPG and Kroger stakeholders, and drive retention and organic growth while aligning with Sales, Product Strategy, Data Science and Finance.

You will coach a small team of Client Success associates, own renewal planning and risk management, oversee quarterly business reviews and annual plans, and help shape best

Qualifications

• Bachelor's degree required.
• Minimum 5+ years of account management, client success, consulting, and/or business development experience.
• Media, Incentives, Insights, retail media, loyalty, or related experience required.
• Experience leading day-to-day team activities and coordinating the work of others; prior people management experience preferred.
• Strong experience building senior-level client and stakeholder relationships.
• Demonstrated success driving retention, client satisfaction, and portfolio growth.
• Strong strategic thinking and problem-solving skills.
• Excellent communication, organization, and prioritization skills.
• Ability to navigate ambiguity and drive recommendations and solutions forward.
• Strong cross-functional leadership and collaboration skills.
• Project management experience preferred.

Responsibilities

• Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights.
• Manage, coach, and develop a small team of Client Success associates, including performance management and ongoing support.
• Build and maintain senior-level relationships with CPG clients and Kroger stakeholders to develop strategies and drive commercial outcomes.
• Own portfolio retention strategy, including client health, renewal planning, risk identification, and proactive action planning.
• Identify and progress organic growth opportunities across the portfolio in partnership with Sales and cross-functional teams.
• Lead delivery of key client planning and review processes, including quarterly business reviews and annual plans.
• Represent client growth strategies in partnership with Kroger teams in joint business planning discussions.
• Partner with Product Strategy, Data Science, Finance, Sales to remove barriers and improve client outcomes.
• Drive utilization of insights and measurement solutions to maximize client value.
• Lead team operations and ways of working to improve productivity and consistency.
• Proactively identify and solve for client, team, and process challenges.
• Contribute to development of best practices and offerings to improve organizational effectiveness.

Skills

Client relationship management

Team leadership

Strategic thinking

Cross-functional collaboration

Communication

Project management

Education

Bachelor's degree

Job description

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.

Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

84.51° follows a 5‑day in-office work schedule to support collaboration, alignment, and team connection.

Join us at 84.51°!

__________________________________________________________

The Manager, Client Success is responsible for leading a portfolio of clients and managing a small team to drive retention, organic growth, and strong client outcomes across Media, Incentives, and Insights. This role leads the development and execution of client and vertical strategies, builds senior-level relationships with CPG and Kroger stakeholders, and ensures delivery of a consistent, high-quality client experience across the book of business. The Manager, Client Success identifies and advances growth opportunities, leads key business planning processes, and partners closely with Sales, Kroger teams, Product Strategy, Data Science, and Finance to deliver business results. This role also recruits, develops, and inspires talent while driving operational excellence and continuous improvement across the team.

Responsibilities

• Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights
• Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support
• Build and maintain senior-level relationships with CPG clients and Kroger stakeholders to develop strategies, address business needs, and drive commercial outcomes
• Own portfolio retention strategy, including client health, renewal planning, risk identification, and proactive action planning
• Identify and progress organic growth opportunities across the portfolio in partnership with Sales, Kroger-facing teams, and cross-functional partners
• Lead delivery of key client planning and review processes, including quarterly business reviews, annual plans, media upfronts, incentive plans, and insights subscription renewals
• Represent client growth strategies in partnership with Kroger teams, including participation in relevant joint business planning discussions
• Partner with Product Strategy, Data Science, Finance/Accounting, Sales, and other cross-functional teams to remove barriers, improve execution, and strengthen client outcomes
• Drive utilization of insights, activation, and measurement solutions to maximize client value and business impact
• Lead team operations and ways of working to improve productivity, consistency, and execution across the portfolio
• Proactively identify and solve for client, team, and process challenges to support long-term business success
• Contribute to the development of best practices, commercial offerings, and team guidance to improve effectiveness across the broader organization

Qualifications, Skills, And Experience

• Bachelor's degree required
• Minimum 5+ years of account management, client success, consulting, and/or business development experience
• Media, Incentives, Insights, retail media, loyalty, or related experience required
• Experience leading day-to-day team activities and coordinating the work of others; prior people management experience preferred
• Strong experience building senior-level client and stakeholder relationships
• Demonstrated success driving retention, client satisfaction, and portfolio growth
• Strong strategic thinking and problem-solving skills
• Excellent communication, organization, and prioritization skills
• Ability to navigate ambiguity and drive recommendations and solutions forward
• Strong cross-functional leadership and collaboration skills
• Project management experience preferred
• Collaborative, energetic, and motivated by developing talent and delivering strong client outcomes

Pay Transparency And Benefits

• The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
• Below is a list of some of the benefits we offer our associates:
• Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
• Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
• Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.

Pay Range

$115,000-$150,000 USD