Senior Client Success Lead: Media & Insights

84.51˚; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with Roth option

Paid time off & holidays

Job summary

84.51° is a retail data science and media company serving Kroger and others. We are seeking a Senior Client Success Manager for Media, Insights & Incentives to drive growth, lead client goals, and oversee quarterly business reviews across the portfolio.

The role partners with Sales, Kroger teams, Data Science, Finance, and Product Strategy to ensure positive client experiences and cross-functional collaboration. A minimum 4+ years in client success or business development is required.

Qualifications

• 4+ years of Client Success (account management) and/or business development experience. Media, Incentives, and / or Insights experience required.
• Strong experience maximizing investment decisions across the portfolio.
• Collaborative, energetic, and thrive as a key part of a cross-functional leadership team.

Responsibilities

• Full-commercial portfolio account leadership that requires commercial acumen across entire portfolio.
• Understanding of Kroger business processes. Data-driven, customer-centric consultation.
• Oversee client goals & objectives across commercial portfolio, serving as primary point of contact for aligned clients. Budget retention through active client engagement. Oversee and deliver total business QBRs (Media Upfront, Loyalty Plan, Insights Annual Plan).
• Identify and close opportunities with Kroger facing teams to deliver on budget.
• Lead all insights subscription renewals (84.51° Stratum, Collab Cloud, Data Direct).
• Maximize adoption of and value-creation Insights subscriptions. Consult on utilization of insights to support key merch processes and bridge insights utilization into activation opportunities.
• Ensure flawless commercial execution across the book of business. Drives strategic recommendations and brand performance convos, leveraging full suite of commercial products.

Skills

Client success

Account management

Business development

Cross-functional leadership

Strategic thinking

Communication

Project management

Education

Bachelor's degree

Job description

84.51° is a retail data science and media company serving Kroger and others. We are seeking a Senior Client Success Manager for Media, Insights & Incentives to drive growth, lead client goals, and oversee quarterly business reviews across the portfolio.

The role partners with Sales, Kroger teams, Data Science, Finance, and Product Strategy to ensure positive client experiences and cross-functional collaboration. A minimum 4+ years in client success or business development is required.