Client Delivery Executive (Hybrid in Mountain View, CA area)

NTT DATA, Inc.; Mountain View (CA); Híbrido; USD 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401k with company match

Paid time off

Life and AD&D insurance

Disability coverage

Resumo da oferta

NTT DATA Services in Mountain View, CA is seeking a Client Delivery Executive to lead end-to-end delivery for a key client in a hybrid role. You will oversee delivery quality, governance, and client relationships at CXO levels, aligning services with contractual commitments and revenue forecasts.

The role requires 8+ years in transitioning and managing application, cloud, datacenter, infrastructure and security services, with ITIL v4 expertise.

Qualificações

• 8+ years of experience transitioning and managing Application, Public/Private Cloud, Datacenter, Infrastructure, Security, Workspace and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Responsabilidades

• Oversee end-to-end delivery for a specific client and ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Lead governance meetings and manage outages/escalations and SLA adherence.
• Mentor delivery leaders and coach large teams of delivery professionals.

Conhecimentos

Delivery leadership

Client relationship mgmt

Governance

Executive communication

Strategic advisory

Formação académica

Advanced IT/CS degree

Ferramentas

ITIL Service Framework v4

Descrição da oferta de emprego

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Client Delivery Executive (Hybrid in Mountain View, CA area)

Date: Oct 28, 2026

Location: Mountain View, CA, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Client Delivery Executive (Hybrid in Mountain View, CA area) to join our team in Mountain View, California (US-CA), United States (US).

This is a hybrid position in the Moutain View, CA area.

Job Responsibilities Include:

Operations:

• Accountable for end-to-end delivery of NTT DATA services for a specific client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp-up/ramp-down resources efficiently.
• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

Governance:

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross-functional teams.
• Stay informed about global industry trends and their impact on IT services.

Organization:

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Basic Qualifications:

• 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Datacenter, Infrastructure, Security, Workspace and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Preferred Skills:

• Digital Transformation experience leveraging AI to refine knowledge insights.
• Working knowledge of Telcordia standards
• Strong knowledge of and experience with ITIL Service Framework v4
• Experience in IT support and production escalations, including incident response and change lifecycles
• Excellent verbal and written communications skills
• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is $180K - $300K. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

Benefits:

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segment: Cloud, CRM, Computer Science, Data Center, Consulting, Technology