Senior Client Success Manager

CRB Workforce; Phoenix (AZ); Remote; USD 108.000 - 132.000; Vollzeit

Benefits dieser Stelle

Full benefits

Zusammenfassung

CRB Workforce is seeking a Senior Client Success Manager to nurture strategic client partnerships, align services with client needs, and drive growth across managed services. You will partner with delivery teams to ensure satisfaction, deliver regular performance reports, and act as the primary advisor to executive sponsors.

The role requires strong relationship-building, cross-functional collaboration, and an analytical mindset to identify expansion opportunities and optimize service delivery.

Qualifikationen

• 5–10 years in customer-facing roles delivering technology solutions in a managed services setting.
• Strong organizational and project coordination abilities across client and delivery teams.
• Proven ability to juggle multiple accounts and shifting priorities.

Aufgaben

• Nurture client partnerships by aligning customer needs with service scope and clear communication.
• Act as the customer's champion, delivering reports and updates as required.
• Escalate and address satisfaction issues, tracking KPIs to meet SLAs.

Kenntnisse

Customer-facing roles

Project coordination

Account management

Relationship building

Analytics mindset

Tools

ServiceNow

Salesforce

ScienceLogic

Jobbeschreibung

We are currently looking for a Senior Client Success Manager . We have 1 open position.

Location

: Remote

Salary

: Up to $120,000 base

Benefits

: Full benefits

Type

: Direct Hire

Sponsorship Available

: No

Must have skills

• Between five and ten years in customer-facing positions tied to delivering technology solutions within a managed services setting.
• Solid organizational and project coordination abilities, with a knack for aligning efforts across clients and internal technical or delivery groups.
• Proven track record of juggling several accounts and shifting priorities at the same time.
• A proactive individual capable of forming strong relationships, keeping clients satisfied, and driving internal improvements, who can speak with confidence to both hands-on technical staff and top-level client executives.
• An analytical mindset able to spot issues and independently chart the path forward, while also recognizing expansion possibilities at current accounts and teaming with sales to generate new revenue.
• Hands-on familiarity with managed services platforms and productivity applications, including ServiceNow, Salesforce, and ScienceLogic.
  

Responsibilities

• Nurture strong client partnerships by collaborating with the managed services group to confirm a shared grasp of each customer's business needs and the agreed scope of services, while keeping clear and open lines of communication that support great service and new business.
• Serve as the customer's champion by cultivating trust and openness so you become their go-to advisor, preparing and delivering reports and updates whenever required.
• Function as the point of escalation for clients, addressing satisfaction concerns and helping track key performance indicators to ensure service level commitments are met.
• Oversee the full client journey, supporting true-ups along with the onboarding and offboarding of services.
• Coordinate service delivery and growth by matching client expectations to delivery capabilities, working alongside solutions architects and account managers to uncover account expansion, supporting renewals, flagging contracts to leadership ahead of expiration, and contributing to the scoping of new proposals.
• Keep client records current using company tools and processes while serving as the account authority on managed services, and build loyalty by gathering customer feedback and acting on it.
  

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.