Senior Client Success & Implementation Manager

highmarkhealth; Pennsylvania; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Highmark Inc. is seeking an experienced Account Manager in Pennsylvania to maintain and grow existing business, prepare proposals, and coordinate with internal teams on complex, non-standard accounts.

This role supports national accounts and large business segments with multifaceted products and benefit designs. The position offers hybrid or remote work with onsite 3 days a week if within 50 miles of a local office, and travel is required.

Qualifications

• Requires 3 or more years of related, progressive experience.
• Licenses and Certifications: State specific Producer Licenses for Life, Accident & Health are required or must be obtained within 45 days of hire

Responsibilities

• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
• Assist in the preparation of benefit design analysis for specialized proposals and quotes.
• Run financial reports or performs basic financial analysis on utilization data and market research and analysis.
• Develop detailed specifications for implementation of new products for clients.
• May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide problem resolution and effect change to all facets of the company.
• Leverage internal resources to bring the best service and problem resolution to assigned accounts.
• Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
• Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
• Function as the primary contact for the resolution of the day to day account service issues.
• Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Adapt procedures, processes to meet the more complex requirements of the position.
• Provide direction to other incumbents.
• Solve complex problems taking a broad perspective and developing innovative solutions.
• Other duties as assigned or requested.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Evaluates Critically

Influence

Persistence & Resilience

Planning and Organizing

Job description

Highmark Inc. is seeking an experienced Account Manager in Pennsylvania to maintain and grow existing business, prepare proposals, and coordinate with internal teams on complex, non-standard accounts.

This role supports national accounts and large business segments with multifaceted products and benefit designs. The position offers hybrid or remote work with onsite 3 days a week if within 50 miles of a local office, and travel is required.