Senior Client Success & Growth Manager

WEX, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

WEX, Inc. seeks a Sr. Client Service Manager to ensure exceptional support and service delivery for a portfolio of key clients.

You will oversee activities across accounts, taking ownership of the client experience to reduce attrition, support renewals, and drive growth. Build trusted partnerships with clients and align strategically to their product implementations. You will play a key role in understanding each client's business, identifying service needs, and proactively solving problems

Qualifications

• Experience in client services or account management with a focus on enterprise clients.

Responsibilities

• Oversee support and service activities across a portfolio of key clients.
• Own the client experience to reduce attrition and support renewals.
• Identify client needs and proactively solve problems before escalation.

Job description

WEX, Inc. seeks a Sr. Client Service Manager to ensure exceptional support and service delivery for a portfolio of key clients.

You will oversee activities across accounts, taking ownership of the client experience to reduce attrition, support renewals, and drive growth. Build trusted partnerships with clients and align strategically to their product implementations. You will play a key role in understanding each client's business, identifying service needs, and proactively solving problems