Sr. Client Service Manager

WEX, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

WEX, Inc. seeks a Sr. Client Service Manager to ensure exceptional support and service delivery for a portfolio of key clients.

You will oversee activities across accounts, taking ownership of the client experience to reduce attrition, support renewals, and drive growth. Build trusted partnerships with clients and align strategically to their product implementations. You will play a key role in understanding each client's business, identifying service needs, and proactively solving problems

Qualifications

• Experience in client services or account management with a focus on enterprise clients.

Responsibilities

• Oversee support and service activities across a portfolio of key clients.
• Own the client experience to reduce attrition and support renewals.
• Identify client needs and proactively solve problems before escalation.

Job description

About Team / Role

As a Sr. Client Service Manager at WEX, you will be responsible for ensuring exceptional support and service delivery to a portfolio of key clients. You will oversee support and service activities across these accounts, with a focus on driving operational excellence, client satisfaction, and strategic alignment. In this role, you are expected to take extreme ownership of the client experience-ensuring we are not only meeting expectations but driving outcomes that reduce attrition, support renewals, fuel growth, and consistently delight our clients. You will serve as the single point of accountability for your clients, building trusted partnerships and ensuring transparency across a l activities. You will play a key role in deeply understanding each client's business and product implementation, identifying service needs, and proactively solving problems before they escalat…