Remote Associate Director, Client Success & Growth

World Education Services; United States; On-site; USD 107,000 - 136,000; Full time

Benefits offered by this job

Remote work options

Generous time-off policies

Tuition reimbursement

Wellness programs

Job summary

World Education Services (WES) seeks an Associate Director of Client Success to lead a portfolio of 7,000+ accounts, drive renewals, upsell and cross-sell, and ensure high client satisfaction. This role reports to the Director of Client Success & Business Development and manages a small team of professionals.

You will own forecasting, develop segmentation strategies, and partner with cross-functional teams to optimize CRM reporting and client outcomes while upholding WES's mission and values.

Qualifications

• Bachelor’s degree in business, public administration, education or related field (Master’s preferred).
• 8+ years of experience in client success, account management, or revenue-focused roles, with increasing scope and responsibility.
• 3+ years leading and developing high-performing teams with accountability for staff development and performance.
• Proven track record owning client retention, expansion, and portfolio growth outcomes with revenue targets.
• Experience managing large-scale portfolios (5,000+ accounts preferred; 10,000+ strongly preferred).
• Experience in quota-driven environments with forecasting and performance tracking.
• Strong experience with Salesforce CRM and reporting; data-driven decision making.
• Demonstrated ability to manage complex client relationships in government, higher education, or regulated environments.
• Cross-functional collaboration and stakeholder alignment in matrixed organizations.
• Strategic mindset with execution focus and executive presence.
• Alignment with WES mission and values.

Responsibilities

• Own performance across a 7,000+ account portfolio, with retention, expansion, and growth accountability.
• Develop and execute strategies to increase client volume and maximize account value.
• Manage portfolio performance, forecasting, and leadership reporting.
• Establish segmentation to scale engagement across the client base.
• Serve as senior relationship owner for strategic accounts with executive presence.
• Ensure client-facing deliverables are accurate and executive-ready.
• Resolve complex client issues and executive escalations with timely outcomes.
• Archive visibility into portfolio performance and growth opportunities.
• Architect and optimize Salesforce reporting for margin and financial impact.
• Lead, coach, and develop a team of Client Success professionals.
• Drive accountability and continuous improvement across the team.
• Partner cross-functionally on renewals, forecasting, and expansion strategies.
• Translate insights into actionable recommendations to improve processes and products.

Skills

Client management

Team leadership

Account growth

Portfolio management

Forecasting

Salesforce

Data analysis

Relationship management

Cross-functional collaboration

Executive presence

Mission alignment

Education

Bachelor’s degree in business/public administration/education

Master’s degree preferred

Tools

Salesforce

Job description

World Education Services (WES) seeks an Associate Director of Client Success to lead a portfolio of 7,000+ accounts, drive renewals, upsell and cross-sell, and ensure high client satisfaction. This role reports to the Director of Client Success & Business Development and manages a small team of professionals.

You will own forecasting, develop segmentation strategies, and partner with cross-functional teams to optimize CRM reporting and client outcomes while upholding WES's mission and values.