Lead, Client Success

Epsilon; New York (NY); On-site; USD 95,000 - 150,000; Full time

Job summary

Epsilon in New York is seeking a Lead, Client Success to own client and agency relationships and drive adoption of our identity-based digital media solutions. You will bridge strategy and hands-on execution, collaborating with Sales, Publicis partners, and cross-functional teams to transform objectives into high-performing campaigns.

You’ll identify optimization, upsell, and growth opportunities, synthesize performance insights for QBRs, and connect results to future investment planning while

Qualifications

• Bachelor’s Degree from a four-year college or university.

Responsibilities

• Partner with Client Leadership/Sales Team to identify and advance optimization, upsell, and digital media growth opportunities.
• Synthesize performance insights and support QBRs and strategic readouts.
• Connect campaign results to broader business goals and future investment planning.
• Develop innovative, data-driven media proposals and campaigns that leverage Epsilon’s industry-leading identity products.
• Directly influence Epsilon’s growth by ensuring delivery excellence and operational health.

Education

Bachelor’s Degree from a four-year college or university

Job description

How You’ll Make An Impact

As a Lead, Client Success, you will act as a pivotal individual contributor, owning client & agency relationships and driving the strategic adoption of Epsilon’s person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to transform client business objectives into high-performing media realities.

Overview

Company Description

How You’ll Make An Impact

As a Lead, Client Success, you will act as a pivotal individual contributor, owning client & agency relationships and driving the strategic adoption of Epsilon’s person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to transform client business objectives into high-performing media realities.

Role

This is an ideal role for a media professional who wants to be at the center of the action bridging the gap between high-level strategy, pitching new products and ideas that meet client objectives as well as hands-on execution. You’ll have the opportunity to:

• Partner with Client Leadership/Sales Team to identify and advance optimization, upsell, and digital media growth opportunities.
• Synthesize performance insights and support QBRs and strategic readouts.
• Connect campaign results to broader business goals and future investment planning.
• Develop innovative, data-driven media proposals and campaigns that leverage Epsilon’s industry-leading identity products.
• Directly influence Epsilon’s growth by ensuring delivery excellence and operational health.

Who You Are

You are a client-focused professional with a passion for marketing, client success, and digital media. You excel at getting things done, staying organized, and building strong working client and internal relationships. You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high-quality execution.

You’re eager to learn how strategy and execution come together to drive results. You’re proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement.

Qualifications

• What You’ll Bring With You
• Bachelor’s Degree from a four-year college or university.
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