Senior Account Leader & Growth Strategist

AgencyQ; Bethesda (MD); Hybrid; USD 120,000 - 160,000; Full time

Job summary

AgencyQ in Bethesda, MD seeks a Senior Account Lead & Strategist to own strategic client relationships, drive retention and growth, and translate goals into multi-year roadmaps with KPIs. You will lead executive discussions, manage budgets, and align delivery with high-quality standards.

You will partner with PMs and delivery to land initiatives on time and within scope, using CMS/DXP platforms and analytics to show measurable impact for clients and AgencyQ.

Qualifications

• Bachelor's degree required.
• 7–10 years of client-facing experience in a digital agency, consultancy, or in-house digital organization.
• Proven track record growing existing accounts and increasing revenue.
• Experience owning executive-level relationships with C-suite or senior stakeholders.
• Experience defining KPIs and measurement frameworks and reporting digital performance.
• Three or more on-time, on-budget projects with teams >5 and budgets >$250k as lead.
• Deep understanding of digital including CMS and DXP implementations, design systems, analytics.
• Experience using Jira, Github, or similar tools and Salesforce for pipeline/account tracking.
• Experience in an Agile environment.
• PMP and/or Scrum Master certification a plus.
• Detail-oriented, organized, and able to prioritize across multiple accounts.
• Excellent communication and presentation skills.
• US Citizenship required for certain government engagements.

Responsibilities

• Own relationship health, client satisfaction, and renewal for strategic accounts.
• Identify and close expansion opportunities across stakeholders and units.
• Build multi-year digital roadmaps linking objectives to platform and AI initiatives.
• Define KPIs, instrument them, and report performance in business reviews.
• Establish and run executive cadences: quarterly reviews, steering committees, and planning.
• Navigate stakeholder groups and push toward decisions.
• Collaborate with PM and delivery leadership to land work on time and on budget.
• Lead scoping, estimating, proposals, and change orders with practice leads.
• Monitor revenues, staffing plans, and gross margin versus targets.
• Review client needs and translate into credible solution directions across CMS/DXP and Analytics.
• Bring benchmarks and competitive insights to clients.
• Advocate for client and AgencyQ’s standards internally and externally.
• Provide leadership and mentorship to project teams.

Skills

Executive relationships

Account growth

Client retention

KPIs & metrics

Agile

CMS/DXP

Analytics

Jira

Github

Salesforce

Budget management

Cross-functional leadership

Communication

US Citizenship

Education

Bachelor's degree

Tools

Jira

Github

Salesforce

Job description

AgencyQ in Bethesda, MD seeks a Senior Account Lead & Strategist to own strategic client relationships, drive retention and growth, and translate goals into multi-year roadmaps with KPIs. You will lead executive discussions, manage budgets, and align delivery with high-quality standards.

You will partner with PMs and delivery to land initiatives on time and within scope, using CMS/DXP platforms and analytics to show measurable impact for clients and AgencyQ.