Senior Client Success & Growth Lead

Smartbugoperatingllc; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Smartbugoperatingllc is seeking an Account Manager to serve as the primary relationship lead for clients. This role focuses on ensuring client satisfaction and loyalty while managing the financial health of accounts.

The ideal candidate should have 5–7 years of experience in account management within a digital agency, possess high emotional intelligence, and demonstrate excellent communication skills. The position emphasizes maintaining strong relationships with clients and fostering account growth.

Qualifications

• 5–7 years in high-level account management or client services within a digital agency environment.
• Exceptional verbal and written communication skills.
• Experience managing a portfolio of accounts with $1M+ in combined ARR.

Responsibilities

• Serve as the main point of contact for all client communication.
• Build and maintain strong relationships with client stakeholders.
• Directly responsible for client happiness and account retention.

Skills

Account Management

Emotional Intelligence

Communication

Commercial Acumen

HubSpot Knowledge

Education

Bachelor’s degree in Communications, Marketing, Business or related field

Tools

HubSpot

CRM platforms

Customer success platforms

Job description

Smartbugoperatingllc is seeking an Account Manager to serve as the primary relationship lead for clients. This role focuses on ensuring client satisfaction and loyalty while managing the financial health of accounts.

The ideal candidate should have 5–7 years of experience in account management within a digital agency, possess high emotional intelligence, and demonstrate excellent communication skills. The position emphasizes maintaining strong relationships with clients and fostering account growth.