Senior Client Services & Growth Lead

Huzzle; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Work directly with leadership

Collaborative team

Exposure to diverse campaigns

Job summary

Huzzle is seeking a senior-level Lead Account Manager / Head of Client Services to own and elevate the client experience across key accounts. This role is ideal for a proactive, detail-obsessed leader who thrives in fast-paced agency environments and excels at managing both client relationships and internal delivery teams.

You will act as the strategic bridge between clients and execution teams, ensuring seamless communication, flawless project delivery, and consistent performance against KPIs.

Qualifications

• 5+ years of account management experience in a marketing or advertising agency (required).
• 2+ years in a leadership or senior account management role.
• Strong expertise in digital marketing: SEO, PPC/SEM, social media, email marketing, analytics.
• Proven experience managing enterprise-level clients and multi-channel campaigns.
• Exceptional communication and stakeholder management skills.
• Strong organizational and project management abilities.
• Experience with CRM systems, dashboards, and reporting tools.
• Ability to translate data into strategic recommendations for clients.
• Bachelor's degree in Marketing, Business, Communications, or related field (preferred).

Responsibilities

• Serve as the primary point of contact and trusted advisor for key client accounts.
• Lead weekly client calls, performance reviews, and strategic planning sessions.
• Oversee full client lifecycle: onboarding, execution, reporting, and optimization.
• Develop and manage detailed project plans, timelines, and deliverables.
• Coordinate cross-functional teams (creative, digital, production, events).
• Monitor budgets, scopes, and marketing spend to ensure ROI and efficiency.
• Provide daily/weekly status updates and enforce accountability across teams.
• Guide and oversee multi-channel campaigns including SEO, PPC, social media, email, and content.
• Analyze performance metrics and translate data into actionable insights.
• Collaborate with specialists to refine campaign strategies aligned with business goals.
• Stay ahead of industry trends, tools, and platform updates.
• Lead, mentor, and develop a high-performing account management team.
• Establish processes, workflows, and communication standards across accounts.
• Conduct regular team check-ins and performance reviews.
• Foster a culture of ownership, accountability, and proactive problem-solving.
• Develop and execute integrated marketing strategies and campaign plans.
• Support brand positioning, messaging, and identity consistency across channels.
• Identify opportunities for upselling, account growth, and new business.
• Contribute to campaign launches, creative direction, and client presentations.

Skills

Account management

Leadership

Digital marketing

Analytics

Communication

Project management

Client relationship management

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Tools

CRM systems

Dashboards

Reporting tools

Job description

Huzzle is seeking a senior-level Lead Account Manager / Head of Client Services to own and elevate the client experience across key accounts. This role is ideal for a proactive, detail-obsessed leader who thrives in fast-paced agency environments and excels at managing both client relationships and internal delivery teams.

You will act as the strategic bridge between clients and execution teams, ensuring seamless communication, flawless project delivery, and consistent performance against KPIs.