Senior Client Success Director, Core Banking & Cloud

Thought Machine; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Highly competitive salary

Healthcare, vision and dental

25 days holiday

Unlimited paid safe and sick time

401K matching (up to 7%)

$750 per year flexible spend benefit

Share options

Commuter Pass

Flexible Spending Account (FSA)

Life and long-term disability insurance

Learning environment

Job summary

A leading fintech company in New York seeks a Client Success Director to ensure clients successfully adopt and scale their banking platform. You'll manage the end-to-end client success plan, monitor client engagement, and maintain high satisfaction levels while collaborating with various internal teams. Ideal candidates will have experience in core banking transformations, strong communication skills, and a commitment to delivering results. The role offers a competitive salary and robust benefits in a dynamic company culture.

Qualifications

• Proven experience in core banking transformation from vendor or client side.
• Strong understanding of banking domains like payments and lending.
• Excellent communication and presentation skills.

Responsibilities

• Own the client success plan from sales to implementation.
• Identify risks and drive mitigation plans for delivery.
• Oversee planning and execution of platform upgrades.

Skills

Core banking transformation experience

Stakeholder management

Commercial acumen

Delivery accountability

Education

Experience in SaaS or cloud-based platforms

Job description

A leading fintech company in New York seeks a Client Success Director to ensure clients successfully adopt and scale their banking platform. You'll manage the end-to-end client success plan, monitor client engagement, and maintain high satisfaction levels while collaborating with various internal teams. Ideal candidates will have experience in core banking transformations, strong communication skills, and a commitment to delivering results. The role offers a competitive salary and robust benefits in a dynamic company culture.