Senior Client Success Associate (Remote SMB)

Maven Clinic; New York (NY); Ibrido; USD 85.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

16 weeks paid parental leave

Professional development stipend

401K matching

Hybrid work model

Descrizione del lavoro

Maven Clinic in New York, NY is seeking a Senior Client Success Associate to join our SMB-focused Client Resources Team. You will be the face of Maven for employer partners, delivering timely responses, coordinating onboarding, and guiding ongoing engagement to drive adoption and renewal.

You will collaborate with sales, product, operations, analytics, and channel partners, turning client wins into long-term advocates while shaping programs and communications that improve the client experience.

Competenze

• 2+ years of account management or client services in digital health, healthcare, benefits or SaaS.
• Strong ability to prioritize and manage multiple tasks with high client satisfaction.
• Excellent verbal, written, and presentation skills; ability to influence stakeholders.
• Strong interpersonal skills; capable of growing relationships with clients.
• Experience in managing the full lifecycle of customer success post-sale (adoption, trainings, upsells).
• Attention to detail and accuracy in task management and follow-up.
• Ability to identify systematic issues from client interactions and drive process improvements.

Mansioni

• Serve as a member of the account team handling a high-volume SMB book.
• Provide quick, thoughtful, and comprehensive responses to inbound client questions.
• Act as the voice of the client internally to inform product and marketing initiatives.
• Maintain healthy client relationships and manage issues through cross-functional collaboration.
• Ensure high client engagement and satisfaction scores through proactive support.
• Collaborate with channel partners, health plan executives, and internal teams to unlock opportunities.
• Own communications to meet agreed goals, including meetings and project plans.
• Convert clients into Maven advocates through successful outcomes and case studies.

Conoscenze

Account management

Client services

Communication

Relationship building

Post-sales lifecycle

Multitasking

Attention to detail

Cross-functional collaboration

Channel partner experience

Strumenti

Salesforce

Looker / data viz tools

Descrizione del lavoro

Maven Clinic in New York, NY is seeking a Senior Client Success Associate to join our SMB-focused Client Resources Team. You will be the face of Maven for employer partners, delivering timely responses, coordinating onboarding, and guiding ongoing engagement to drive adoption and renewal.

You will collaborate with sales, product, operations, analytics, and channel partners, turning client wins into long-term advocates while shaping programs and communications that improve the client experience.