Senior Client Success Architect — Enterprise Migrations

Jobicy; United States; Remote; USD 110,000 - 120,000; Full time

Job summary

Navan is seeking a Senior Client Success Manager to serve as a strategic partner and executive-level trusted advisor to Navan’s most strategic clients. You will lead the migration from legacy systems to the Navan platform, ensuring a seamless, high-touch transition and long-term value realization across the customer lifecycle.

You will cultivate C-suite relationships, drive product adoption and retention, and coordinate cross-functional teams to align on customer outcomes.

Qualifications

• 12+ years of experience in Customer Success Management or Account Management.
• Proven ability to manage executive relationships and complex migrations.
• Strong communication and problem-solving skills.

Responsibilities

• Own and oversee the client relationship and migration journey.
• Lead multi-stakeholder migrations from legacy systems to Navan.
• Drive adoption, retention, and customer enablement.
• Cultivate executive relationships with C-suite stakeholders.
• Conduct health checks, QBRs, and strategic reviews.
• Represent Voice of the Customer to internal teams.
• Maintain deep Navan product knowledge for client conversations.
• Collaborate with Product/Engineering on enhancement requests.

Skills

Client Success

Account Management

Project Management

Change Management

Executive Communication

Education

Bachelor's degree

Job description

Navan is seeking a Senior Client Success Manager to serve as a strategic partner and executive-level trusted advisor to Navan’s most strategic clients. You will lead the migration from legacy systems to the Navan platform, ensuring a seamless, high-touch transition and long-term value realization across the customer lifecycle.

You will cultivate C-suite relationships, drive product adoption and retention, and coordinate cross-functional teams to align on customer outcomes.