Senior Client Success Leader - Migration & Adoption

TripActions; United States; Remote; USD 140.000 - 180.000; Vollzeit

Zusammenfassung

Navan is seeking a Senior Client Success Manager to act as a lead strategic partner and executive trusted advisor to Navan's most strategic key clients. You will drive success, satisfaction, and value throughout their lifecycle, guiding migrations from legacy RM technology to the Navan platform with a high-touch transition.

You will cultivate executive relationships with C-suite stakeholders, own health checks and quarterly reviews, and champion customer feedback to product teams for ongoing

Qualifikationen

• 12+ years in Customer Success or Account Management in corporate travel or enterprise space.
• White-glove client service with complex migrations experience.
• Strong communication and stakeholder management at executive level.

Aufgaben

• Serve as owner and strategist for client relationships and migration journey.
• Lead multi-stakeholder migrations from legacy RM tech to Navan platform, from scoping to go-live.
• Drive adoption, retention, and compliance through consultative enablement.
• Build and maintain executive relationships with C-suite stakeholders.
• Conduct health checks and lead QBRs and strategic reviews to assess health and risk.
• Champion customer feedback to internal teams (Product, Engineering) for improvements.
• Maintain deep knowledge of Navan offerings to discuss relevant features with clients.
• Collaborate with Product and Engineering on enhancement requests.

Kenntnisse

Customer success

Account management

Enterprise client management

Project management

Executive relationship building

Change management

Ausbildung

Bachelor’s degree preferred

Jobbeschreibung

Navan is seeking a Senior Client Success Manager to act as a lead strategic partner and executive trusted advisor to Navan's most strategic key clients. You will drive success, satisfaction, and value throughout their lifecycle, guiding migrations from legacy RM technology to the Navan platform with a high-touch transition.

You will cultivate executive relationships with C-suite stakeholders, own health checks and quarterly reviews, and champion customer feedback to product teams for ongoing