Senior Client Strategy Lead — Growth & Retention

Shop My; New York (NY); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Equity in ShopMy

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Learning & Development Stipend

401k program (3% automated)

Job summary

ShopMy is hiring a Senior Manager on the Client Strategy team in New York to serve as a trusted partner to brand clients, owning day-to-day account management and client satisfaction within the non-RTW/accessories pod. You will guide retention and expansion, advise on affiliate marketing programs, and elevate the brands’ experience on the platform.

You will play a pivotal role in growth, working with senior marketing leaders, translating data into strategic insights, and shaping the product

Qualifications

• 6+ years of experience in account management, with experience working with large non-ready to wear accounts (accessories, shoes, intimates, swimwear, etc.)
• Proven track record of driving retention, expansion, upsell, and long-term account growth across strategic customer accounts
• Experience engaging executive stakeholders and influencing decision-making
• Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment
• Strong analytical instincts with the ability to turn performance data into strategic insight
• Exceptional communication and executive presence
• Ability to thrive in a fast-paced, high-growth environment
• Bachelor's degree required

Responsibilities

• Create a relationship as a deeply trusted advisor with brand executives across the non-RTW/accessories sector
• Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
• Drive high retention while consistently identifying expansion opportunities through new product adoption, subscription growth, and data-backed strategic recommendations
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
• Identify and create solutions for day-to-day issues impacting business across multiple accounts
• Deliver timely, accurate, and professional support to accounts — timeliness is key
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
• Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
• Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team

Skills

Account management

Executive engagement

Data to insights

Communication

Leadership

Education

Bachelor's degree

Job description

ShopMy is hiring a Senior Manager on the Client Strategy team in New York to serve as a trusted partner to brand clients, owning day-to-day account management and client satisfaction within the non-RTW/accessories pod. You will guide retention and expansion, advise on affiliate marketing programs, and elevate the brands’ experience on the platform.

You will play a pivotal role in growth, working with senior marketing leaders, translating data into strategic insights, and shaping the product