Senior Manager, Client Strategy - Non-RTW/Accessories

Shopmy

New York (NY)

On-site

USD 135,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Medical & Dental Coverage at 70%

Equity in ShopMy

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program (3% automated)

Wellhub Membership

Company retreats

Opportunity to monetize your influence

Birthday PTO

Brand new NYC HQ office

Job summary

ShopMy, a unicorn in the creator economy, is seeking a Senior Manager on the Client Strategy team in New York. You will own day-to-day account management and overall client satisfaction within our non-RTW/accessories pod, acting as a deeply trusted advisor to brand executives and driving retention and expansion.

You will partner with Sales to align on goals, upsell opportunities, and data-backed recommendations, while escalating feedback to influence the product roadmap and deliver exceptional

Qualifications

6+ years of experience in account management with large non-ready-to-wear accounts.
Experience managing enterprise or highly complex brand relationships.
Proven track record of retention, expansion, upsell, and long‑term growth across strategic customer accounts.
Experience engaging executive stakeholders and influencing decision‑making.
Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment.
Strong analytical instincts with the ability to turn performance data into strategic insight.
Exceptional communication and executive presence.
Bachelor's degree required.

Responsibilities

Build trusted relationships with brand executives in the non-RTW/accessories sector.
Partner with Sales to understand business goals, expectations, and upsell opportunities.
Drive retention and expansion through data-backed strategic recommendations.
Navigate brand stakeholders to increase investment in creator and affiliate marketing.
Provide timely, accurate, and professional support to accounts.
Escalate product feedback to inform the product roadmap.
Elevate conversations to drive value for brand partners.
Identify AI-driven workflows and contribute to AI adoption across the team.

Skills

Account management

Enterprise relationships

Data-driven insight

Executive communication

Leadership / people management

Education

Bachelor's degree

Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e‑commerce by building the infrastructure for human‑led curation at scale. We help brands run performance‑driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human‑led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role…

As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients — owning day‑to‑day account management and overall client satisfaction within our Non‑RTW/Accessories pod. The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success. To thrive in this role, you must be organized, engaged, detail‑oriented, and well‑versed in advising on affiliate marketing programs — while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self‑starters who act with limited guidance in a fast‑paced environment.

Your Impact to The Role:

Create a relationship as a deeply trusted advisor with brand executives across the non‑RTW/accessories sector
Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
Drive high retention while consistently identifying expansion opportunities through new product adoption, subscription growth, and data‑backed strategic recommendations
Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
Identify and create solutions for day‑to‑day issues impacting business across multiple accounts
Deliver timely, accurate, and professional support to accounts — timeliness is key
Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
Identify and implement AI‑driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team

You Are Energized By:

Building trusted relationships with senior marketing leaders at leading brands
Translating complex data into clear, strategic narratives that drive investment decisions
Managing high‑impact, high‑visibility accounts where execution and strategy must both be exceptional
Navigating ambiguity and solving nuanced business challenges
Elevating the sophistication of affiliate and creator programs
Coaching and leveling up teammates around you

What We Are Looking For:

6+ years of experience in account management, with experience working with large non‑ready to wear accounts (accessories, shoes, intimates, swimwear, etc.)
Demonstrated experience managing enterprise or highly complex brand relationships
Proven track record of driving retention, expansion, upsell, and long‑term account growth across strategic customer accounts
Experience engaging executive stakeholders and influencing decision‑making
Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment
Strong analytical instincts with the ability to turn performance data into strategic insight
Exceptional communication and executive presence
Ability to thrive in a fast‑paced, high‑growth environment
Bachelor's degree required

Bonus Points:

Deep passion and understanding of the creator economy
Experience in SaaS Customer Success with a track record of exceeding client expectations
Familiarity with affiliate marketing platforms and performance marketing
Experience working in a startup environment

In compliance with New York Pay Transparency Law, the salary range for this position is as shown.

$135,000 — $150,000 USD

ShopMy offers a bundle of benefits on top of being a great place to work.