Senior Director, Client Growth & Retention

Jobtailor; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Gradient is seeking a senior client leadership professional to own retention and growth for $1M+ accounts in New York. You will navigate multi-department structures, drive revenue retention, and expand footprints across brands through strategic introductions.

Travel will be regular to strengthen in-person client rapport and align with delivery quality. You will report directly to the Chief Client Officer and partner with project management to ensure successful outcomes, while owning growth

Qualifications

• 8+ years in client leadership or business development, ideally within an agency environment.
• Proven ability to grow and retain large client relationships across complex organizations.
• Comfort owning revenue retention and growth targets, not just relationship management.
• No specific industry background required; luxury/beauty/spirit experience is a plus, not a requirement.
• Willingness to be based in New York and travel regularly.

Responsibilities

• Own the relationship, retention, and growth strategy for a portfolio of $1M+ AGI accounts.
• Build multi-threaded relationships across brands and departments within existing client organizations.
• Generate warm introductions and referrals into adjacent brands or departments at existing clients, expanding Gradient's footprint.
• Own AGI retention and brand retention targets for assigned accounts.
• Partner closely with Gradient's project management team to stay close to delivery quality without owning execution.
• Travel regularly to build in-person rapport with clients.
• Report on retention and growth performance directly to the Chief Client Officer.

Skills

Client Relationship Management

Account Growth Strategy

Revenue Retention

Business Development

Sales Software Proficiency

Tools

Hubspot

Linkedin Sales Navigator

Job description

Gradient is seeking a senior client leadership professional to own retention and growth for $1M+ accounts in New York. You will navigate multi-department structures, drive revenue retention, and expand footprints across brands through strategic introductions.

Travel will be regular to strengthen in-person client rapport and align with delivery quality. You will report directly to the Chief Client Officer and partner with project management to ensure successful outcomes, while owning growth