Manager, Client Strategy

ShopMy

New York (NY)

On-site

USD 110,000 - 130,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Equity in company

Flexible PTO

14 weeks of parental leave

Reimbursements for teammate outings

401k program with automated contribution

Wellhub Membership

Company retreats

Birthday PTO

Job summary

A leading digital marketing firm in New York is seeking a Manager of Client Strategy to strategically manage a portfolio of high-profile brands. In this client-facing role, you'll collaborate with marketing executives to retain and grow their business through data-backed affiliate strategies. The ideal candidate should have over 5 years in client-facing roles and possess strong communication skills. This role comes with a competitive salary and benefits including equity and flexible PTO.

Qualifications

5+ years in strategic, client-facing roles like account management or management consulting.
Proven experience supporting high-profile or luxury brand clients.
Bachelor’s Degree.
Strong track record of retention, upsell, and elite client service.
Excellent communication and problem-solving skills.
Strategic thinker who can connect the dots and proactively drive value.
Comfortable with ambiguity and fast-paced environments.

Responsibilities

Serve as a strategic advisor and relationship owner for high-profile brand accounts.
Partner with Sales to align on goals and unlock upsell opportunities.
Deliver data-driven insights and strategic recommendations that lead to client growth.
Proactively identify and solve day-to-day business challenges across your portfolio.
Elevate conversations with brand stakeholders.
Escalate meaningful product feedback to influence product development.
Represent the voice of the client internally.

Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.

We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!

About the role…

We’re hiring a Manager, Client Strategy to join our Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you’ll serve as a trusted partner to marketing executives—many in the luxury fashion and beauty space—working to retain and grow their business through data-backed affiliate and creator strategies. You’ll also collaborate cross-functionally to deliver exceptional client experiences and help scale ShopMy’s brand success model.

Your Impact to The Role:

Serve as a strategic advisor and relationship owner for high-profile brand accounts
Partner with Sales to align on goals and unlock upsell opportunities
Deliver data-driven insights and strategic recommendations that lead to client growth
Proactively identify and solve day-to-day business challenges across your portfolio
Elevate conversations with brand stakeholders to maximize value and investment in ShopMy
Escalate meaningful product feedback to influence product development
Represent the voice of the client internally and ensure an exceptional experience across touchpoints

You Are Energized By:

Building lasting relationships with leading brands in fashion, beauty, and lifestyle
Acting as a key driver of business growth through data, creativity, and strategic thinking
Working cross-functionally in a fast-paced environment where you can make an immediate impact
Leading clients through affiliate and creator strategies that perform
Taking initiative and ownership in solving challenges and exceeding expectations

What We Are Looking For:

5+ years in strategic, client-facing roles, such as account management or management consulting
Proven experience supporting high-profile or luxury brand clients
Bachelor’s Degree
Strong track record of retention, upsell, and elite client service
Excellent communication and problem-solving skills
Strategic thinker who can connect the dots and proactively drive value
Comfortable with ambiguity and fast-paced environments

Bonus Points:

SaaS Customer Success experience
Experience at a remote startup
Deep understanding of affiliate marketing and the creator economy
Familiarity with Salesforce
Ability to execute under tight timelines and shifting priorities

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$110,000 - $130,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate’s experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as: