Senior Manager, Post-Sales Enablement & Client Strategy

ShopMy; New York (NY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical & Dental Coverage at 70%

Equity in ShopMy

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program (3% automated)

Wellhub Membership

Company retreats

Monetize your influence on ShopMy page

Job summary

ShopMy is seeking a Senior Manager of Client Strategy Enablement to own the systems, content, and programs that make our Client Strategy team more consistent and effective at driving retention and growth.

Reporting into Client Strategy leadership, you’ll connect Client Strategy with Product, Product Marketing, and GTM partners—turning business priorities into playbooks, training, coaching, and measurement that help post-sales teams ramp quickly and perform at a high level.

Qualifications

• 5–8 years in enablement or capability building in a high-growth B2B company
• Proven track record building programs at scale for customer-facing teams
• Excellent communicator across async and live channels
• Self-starter who can build from zero in ambiguity
• Strong cross-functional instincts and ability to influence without authority
• Dynamic teacher/trainer with coaching and facilitation strengths
• Experience in a product-led org and with post-sales enablement

Responsibilities

• Build the post-sales enablement engine end-to-end across enterprise, growth, and SMB segments
• Create onboarding, objection handling, product communications, messaging guides, and client conversation frameworks
• Design and run onboarding ramps and ongoing training for product launches and core skills
• Identify capability gaps and convert insights into scalable trainings and playbooks
• Coach for performance through Gong reviews, deal deep dives, and skill-building
• Define and track leading indicators to prove enablement drives retention and growth
• Serve as bridge between Client Strategy and Product, Product Marketing, and GTM teams

Skills

Enablement

Cross-functional

Training

Communication

Self-starter

Facilitation

Coaching

Product-led

Tools

Gong

AI tools

Job description

ShopMy is seeking a Senior Manager of Client Strategy Enablement to own the systems, content, and programs that make our Client Strategy team more consistent and effective at driving retention and growth.

Reporting into Client Strategy leadership, you’ll connect Client Strategy with Product, Product Marketing, and GTM partners—turning business priorities into playbooks, training, coaching, and measurement that help post-sales teams ramp quickly and perform at a high level.