Senior Manager, Post-Sales Enablement & Strategy

Shoplist; New York (NY); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Equity in ShopMy

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Learning & Development Stipend

401k program (3% automated)”},{

Job summary

ShopMy is hiring a Senior Manager of Client Strategy Enablement in New York. You will own the post‑sales enablement function, building content, training, coaching, and measurement to drive retention and growth across enterprise, growth, and SMB segments.

Reporting into Client Strategy leadership, you’ll partner with Product and Product Marketing to keep playbooks accurate and on brand, and you’ll design onboarding and ongoing training to lift performance across the team.

Qualifications

• 5–8 years in enablement, learning, or capability building at a high‑growth B2B company.
• Proven track record building programs at scale for customer‑facing teams (40+ people).
• Commercial context experience in sales, post‑sales, or customer‑facing enablement.

Responsibilities

• Build the post‑sales enablement engine end to end across enterprise, growth, and SMB segments.
• Create onboarding materials, objection‑handling resources, product communications, and playbooks used by Client Strategy Managers.
• Design and run onboarding ramp programs and ongoing training on product launches and core skills.
• Identify capability gaps and turn opportunities into scalable programming with evergreen learning agendas.
• Coach for performance by embedding coaching into the team’s rhythm and reviewing calls and deals.
• Measure leading indicators tied to retention and growth outcomes.
• Operate cross‑functionally as the bridge between Client Strategy and Product & GTM teams.

Skills

Enablement

Training design

Coaching

Cross-functional collaboration

Job description

ShopMy is hiring a Senior Manager of Client Strategy Enablement in New York. You will own the post‑sales enablement function, building content, training, coaching, and measurement to drive retention and growth across enterprise, growth, and SMB segments.

Reporting into Client Strategy leadership, you’ll partner with Product and Product Marketing to keep playbooks accurate and on brand, and you’ll design onboarding and ongoing training to lift performance across the team.