Senior Client Strategy Director — Growth & Retention

Directive; Chicago (IL); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Unlimited PTO

Annual bonus

Remote-first environment

Job summary

Directive Consulting is seeking an Account Director, Client Strategy to own a valuable portfolio, aligning strategy, growth, and execution. You will engage VP- and C-suite stakeholders, driving retention, expansion, and excellent client experience across paid media, SEO, CRO, Creative, and RevOps teams.

You will operate with autonomy and commercial rigor, managing the full lifecycle of client relationships and influencing overall revenue retention.

Qualifications

• 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
• Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
• Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, connecting execution to business outcomes.

Responsibilities

• Own Strategic Client Relationships: senior strategic lead for enterprise and high-growth clients, owning executive communication and long-term value.
• Drive Retention & Expansion: renewals, upsell, and cross-sell strategies tied to NRR performance.
• Architect Cross-Channel Strategy: design growth plans across Paid Media, SEO/Content, CRO, Creative, RevOps.
• Commercial Ownership: manage portfolio economics including forecasting, margins, scope, renewal negotiations.
• Lead QBRs & Executive Storytelling: translate performance data into business narratives showing revenue impact.
• Cross-Functional Leadership: partner with channel leads, PMs, and operations to align priorities.
• Risk & Escalation Management: identify client risks and mitigate issues before escalation.
• Team Leadership: mentor strategists, analysts, and project teams.

Skills

Executive Communication

Commercial Acumen

Strategic Operator

Cross-Functional Leadership

Growth Mindset

Education

Bachelor's degree in Marketing/Business/related

Job description

Directive Consulting is seeking an Account Director, Client Strategy to own a valuable portfolio, aligning strategy, growth, and execution. You will engage VP- and C-suite stakeholders, driving retention, expansion, and excellent client experience across paid media, SEO, CRO, Creative, and RevOps teams.

You will operate with autonomy and commercial rigor, managing the full lifecycle of client relationships and influencing overall revenue retention.