Senior Client Strategy Director

directive; Massachusetts; Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Salary: $140,000–$160,000 base

Bonus eligibility

Medical/Dental/Vision

Employer-paid benefits

Unlimited PTO

401(k) with company match

Annual company retreat

Job summary

Directive is seeking an Account Director, Client Strategy to own a portfolio of enterprise and high-growth clients. You will serve as the senior strategic lead, driving retention, expansion, and a cohesive experience across Paid Media, SEO, CRO, Creative, and RevOps.

You’ll engage VP- and C-suite stakeholders, translate performance data into compelling business narratives, and mentor teams to elevate strategic thinking and accountability.

Qualifications

• 7–12 years of experience in agency or client services, with significant exposure to B2B SaaS or technology clients.
• Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
• Fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, connecting execution to business outcomes.
• Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
• Driven to stay ahead of industry trends, including AI and automation in marketing and operations.

Responsibilities

• Own Strategic Client Relationships: senior strategic lead for enterprise and high-growth clients, with executive communication.
• Drive Retention & Expansion: renewals, upsell, and cross-sell motions tied to NRR.
• Architect Cross-Channel Strategy: integrated plans across Paid Media, SEO/Content, CRO, Creative, and RevOps.
• Commercial Ownership: forecast, margins, scope control, and renewal negotiations.
• Lead QBRs & Executive Storytelling: translate performance data into business narratives.
• Cross-Functional Leadership: align channels, PMs, and operations to deliver excellence.
• Risk & Escalation Management: identify risks and mitigate before executive escalation.
• Team Leadership: mentor strategists, analysts, and project teams.

Skills

Executive communication

Commercial acumen

Strategic operator

Cross-functional leadership

Growth mindset

Job description

Directive is seeking an Account Director, Client Strategy to own a portfolio of enterprise and high-growth clients. You will serve as the senior strategic lead, driving retention, expansion, and a cohesive experience across Paid Media, SEO, CRO, Creative, and RevOps.

You’ll engage VP- and C-suite stakeholders, translate performance data into compelling business narratives, and mentor teams to elevate strategic thinking and accountability.