Senior Client Services & Payments Solutions Manager

JPMorganChase; Irvine (CA); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase in Irvine, CA is seeking a Client Service Account Manager to service a portfolio of large corporate or financial institution clients within Payments. You will be the primary advisor and central point of contact for service issues, helping clients optimize their use of Payments Products and Services.

In this role you will identify product gaps, work with internal teams, and ensure compliance with risk and regulatory updates.

Qualifications

• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly.
• Time management in a fast-paced environment with competing priorities.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment in decision-making and risk assessment.
• Flexibility to work hours and use virtual connectivity tools when needed.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Serve as client's central point of resolution and escalation for service issues, liaising with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services capabilities.
• Use product knowledge to recommend enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Educate clients on new legal, regulatory, and cyber changes and ensure compliance.

Skills

Treasury Services

Communication

Time management

Collaboration

Judgment

Flexible hours

Job description

JPMorganChase in Irvine, CA is seeking a Client Service Account Manager to service a portfolio of large corporate or financial institution clients within Payments. You will be the primary advisor and central point of contact for service issues, helping clients optimize their use of Payments Products and Services.

In this role you will identify product gaps, work with internal teams, and ensure compliance with risk and regulatory updates.