Senior Client Service Manager - Payments for Corporates

JPMorganChase; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Client Service Account Manager to oversee a portfolio of large corporate and financial institution clients within Payments. You will ensure effective use of Payments products and services, acting as the central client liaison for issues and opportunities.

You will identify gaps, advocate enhancements, and guide service delivery while aligning with risk and regulatory requirements to support client growth and efficiency.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Clear oral and written communication.
• Ability to balance priorities and meet commitments.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision making and risk evaluation.
• Flexibility with working hours and use of virtual tools when needed.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making
• Serve as client's central point of resolution and escalation for service issues
• Identify product/service gaps and development opportunities within Treasury Services
• Use product knowledge to recommend enhancements and service delivery plans
• Explain complex ideas and client issues with confidence
• Educate clients on risk policies, laws, and cyber/regulatory changes

Skills

Experience 3+ yrs

Treasury Services

Communication

Time management

Cross-functional collaboration

Risk judgment

Flexibility in hours

Job description

JPMorganChase is seeking a Client Service Account Manager to oversee a portfolio of large corporate and financial institution clients within Payments. You will ensure effective use of Payments products and services, acting as the central client liaison for issues and opportunities.

You will identify gaps, advocate enhancements, and guide service delivery while aligning with risk and regulatory requirements to support client growth and efficiency.