Senior Client Success Manager, Corporate Payments

Next Frontier Capital; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Service Account Manager within the Payments team to manage a portfolio of large corporate and financial institution clients, providing guidance on Payments products and services and serving as the central point of resolution for service issues.

The role involves collaborating with internal partners and bank contacts to address gaps, enhance service delivery, and ensure regulatory compliance.

Qualifications

• Experience in treasury services and client advisory.
• Strong written and verbal communication skills.
• Ability to balance priorities and meet commitments.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Skills

3+ years experience

Treasury Services knowledge

Oral and written communication

Time management

Stakeholder partnership

Risk assessment

Flexibility with hours

Job description

JPMorgan Chase & Co. is seeking a Client Service Account Manager within the Payments team to manage a portfolio of large corporate and financial institution clients, providing guidance on Payments products and services and serving as the central point of resolution for service issues.

The role involves collaborating with internal partners and bank contacts to address gaps, enhance service delivery, and ensure regulatory compliance.