Senior Client Services Manager: Strategic Relationships

CNA Insurance; Chicago (IL); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in Chicago seeks a senior client services leader to manage the client relationship for major accounts and coordinate with brokers and agents on service needs. You will drive performance, renewals, and cross-sell initiatives.

The role emphasizes collaboration with underwriting, development of client-centric tools, and advocacy for profitable service delivery. A relevant degree and substantial claims/TPA experience are expected.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5–8 years experience in claims, third party administration, or insurance operations.
• Certifications such as CPCU, ARM, or AIC preferred.

Responsibilities

• Serve as primary contact for assigned clients, brokers and agents on service relationships.
• Collaborate with underwriting to determine claim service renewals at profitable rates.
• Develop, deliver and evaluate client service goals and tools.
• Monitor client service results and resolve issues with cross-functional teams.
• Lead innovative new products and services based on client input and profitability goals.

Skills

Client relationships

Negotiation

Communication

Problem-solving

Attention to detail

Education

Bachelor's degree or equivalent

Certifications (CPCU/ARM/AIC)

Tools

Microsoft Office

Job description

CNA Insurance in Chicago seeks a senior client services leader to manage the client relationship for major accounts and coordinate with brokers and agents on service needs. You will drive performance, renewals, and cross-sell initiatives.

The role emphasizes collaboration with underwriting, development of client-centric tools, and advocacy for profitable service delivery. A relevant degree and substantial claims/TPA experience are expected.