Client Services Manager - Middle Market Construction

CNA Insurance; Walnut Creek (CA); On-site; USD 54,000 - 103,000; Full time

Job summary

CNA Insurance seeks an individual contributor to lead the development and execution of claim service strategies while managing underwriting branch partnerships and agency relationships across an assigned National Accounts territory.

The role supports successful account renewals by ensuring delivery against defined service standards and driving positive client outcomes. Externally focused, it requires strong engagement with brokers, agents and large national clients.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically five to eight years experience in claims or third party administration.

Responsibilities

• Serve as primary contact for assigned clients, brokers and agents on the service relationship.
• Collaborate with underwriting to determine claim service renewals at profitable rates.
• Lead development, delivery and evaluation of client service goals.
• Monitor client service results and address issues with action plans.

Skills

Interpersonal skills

Written and verbal communication

Negotiation skills

Problem solving

Organizational ability

Self-directed work style

Microsoft Office Suite

Education

Bachelor's degree

Tools

Claims systems

Reporting systems

Pricing models

Client setup processes

Job description

CNA Insurance seeks an individual contributor to lead the development and execution of claim service strategies while managing underwriting branch partnerships and agency relationships across an assigned National Accounts territory.

The role supports successful account renewals by ensuring delivery against defined service standards and driving positive client outcomes. Externally focused, it requires strong engagement with brokers, agents and large national clients.