Strategic Client Relations Manager (Remote)

Alliant Insurance Services; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Alliant Insurance Services in Chicago seeks a client services professional to manage mid‑market accounts, solicit new business on existing clients, and support Producer‑led growth efforts. You will foster relationships, review RFPs, and coordinate market actions and renewals.

The role requires strong communication, team leadership, and solid knowledge of benefits programs. A valid license and CE requirements must be maintained. Remote options and competitive compensation are offered.

Qualifications

• Associate's Degree or equivalent combination of education and experience.
• Bachelor's Degree or equivalent combination of education and experience.
• Six (6) or more years related work experience.
• Must continue to meet Continuing Education requirements for license renewal.
• Valid Insurance License.

Responsibilities

• Fosters and manages overall relationship with clients ensuring retention of mid market book of business and high satisfaction.
• Reviews client team's RFPs.
• Selects markets for solicitation.
• Analyzes market proposals for verification of benefits, premiums, and competitiveness.
• Reviews coverage contracts for accuracy of policy provisions.
• Meets with clients for pre-renewal strategy, proposal delivery and explanation.
• Conducts client open enrollment meetings and answers questions regarding benefit coverage.
• Negotiates with markets for benefits premium concessions.
• Ensures that client team handles client benefit inquiries and manages team to effectively service clients; resolves escalated service issues.
• Manages new carrier and plan implementations for book of business.
• Ensures team prepares claims experience and utilization reports and reviews for accuracy.
• Reacts, processes, and follows up on new business.
• Meets with clients as needed or directed by Producer.
• Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date.
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).
• Other duties as assigned.

Skills

Verbal communication

Written communication

Teamwork

Customer service

Leadership

Time management

Microsoft Office

Education

Associate degree

Bachelor's degree

Six+ years experience

Insurance license

Continuing education compliance

Tools

Microsoft Office Suite

Job description

Alliant Insurance Services in Chicago seeks a client services professional to manage mid‑market accounts, solicit new business on existing clients, and support Producer‑led growth efforts. You will foster relationships, review RFPs, and coordinate market actions and renewals.

The role requires strong communication, team leadership, and solid knowledge of benefits programs. A valid license and CE requirements must be maintained. Remote options and competitive compensation are offered.