Strategic Call Center Client Account Lead

MCI; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

MCI is seeking a Call Center Client Account Manager I to oversee complex BPO accounts and maintain strong enterprise and public sector client relationships. This full-time, office-based role requires exceptional communication, ownership, and a results-driven mindset.

Up to 20% travel is required, with daily client and operations contact to ensure service excellence. The role emphasizes managing day-to-day client relationships, driving strategic initiatives, overseeing change management, ensuring

Qualifications

• High school diploma or equivalent is required.
• Experience with data-entry using a computer.
• The ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills are essential.
• Must type swiftly and accurately (20+ words per minute).
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Must be authorized to work in the United States.

Responsibilities

• Develop a detailed understanding of client products and services.
• Design and implement processes for client accounts.
• Create client scorecards and conduct business reviews.
• Drive ongoing continuous improvement and resolve issues.
• Manage project launches and initiatives.
• Monitor program efficiency and financial performance.

Skills

Data entry

English fluency

Communication skills

Typing 20 wpm

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a Call Center Client Account Manager I to oversee complex BPO accounts and maintain strong enterprise and public sector client relationships. This full-time, office-based role requires exceptional communication, ownership, and a results-driven mindset.

Up to 20% travel is required, with daily client and operations contact to ensure service excellence. The role emphasizes managing day-to-day client relationships, driving strategic initiatives, overseeing change management, ensuring