Client Services Manager - BPO CX Leader & Growth Driver

MCI Careers; Killeen (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers is hiring an Experienced Client Services Manager in Killeen, Texas, to manage client relationships and ensure consistent service delivery within the contact center. The ideal candidate will oversee SLAs and KPIs while delivering insights and supporting account growth. Candidates should have over 3 years in client services within a BPO, strong communication skills, and the ability to manage multiple accounts. Benefits include PTO, health coverage, and career growth opportunities.

Qualifications

• 3+ years of experience in client services or account management in a BPO.
• Strong relationship management and communication skills.
• Experience managing multiple client accounts.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Conduct regular business reviews and performance presentations.
• Monitor service delivery and ensure adherence to SLAs and KPIs.
• Collaborate with operations, QA, and training teams to resolve issues.
• Identify opportunities for account growth and service improvement.

Skills

Client services experience

Strong communication skills

Ability to analyze data

Relationship management

Education

Bachelor's degree in Business, Communications or related field

Job description

MCI Careers is hiring an Experienced Client Services Manager in Killeen, Texas, to manage client relationships and ensure consistent service delivery within the contact center. The ideal candidate will oversee SLAs and KPIs while delivering insights and supporting account growth. Candidates should have over 3 years in client services within a BPO, strong communication skills, and the ability to manage multiple accounts. Benefits include PTO, health coverage, and career growth opportunities.