Senior Client Services Manager

Opensity Solutions; Los Angeles (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Opensity Solutions is seeking a Senior Client Relationship Manager to oversee operations across four locations, leading a team of up to 20 employees including one manager and three supervisors. You will drive service excellence, guest experiences, and a strong culture of teamwork and accountability.

Responsibilities include leading office services, facilities, and hospitality, serving as the primary liaison with the client, and implementing strategic plans to improve efficiency and service

Qualifications

• Supervisory experience in office services, performance management, hiring, training, and scheduling.
• Proven success as a customer service manager delivering high-quality guest service.
• Ability to inspire teams across reception, facility, and hospitality to perform independently.

Responsibilities

• Lead and manage a team providing office services, receptionist, facilities, and hospitality.
• Ensure high-quality guest experiences and a culture of accountability and teamwork.
• Serve as liaison between Opensity Solutions, client administration, and site staff.
• Develop and implement strategic plans and drive operational improvements.
• Prepare monthly management reports with data insights.
• Recruit, hire, train, and evaluate site personnel.

Skills

Team leadership

Customer service

CRM

Operations management

Hiring & training

Communication

Education

High School Diploma

Associate or Bachelor degree preferred

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Sumary

The Senior Client Relationship Manager is responsible for overseeing operations across four locations, leading a team of up to 20 employees, one manager and 3 supervisors within a dynamic law firm. This role drives operational excellence, exceptional guest experiences, and a strong culture of teamwork, accountability, and service. The Senior Manager oversees the site operations, ensuring efficient processes and high-quality service delivery. This role involves strategic planning, customer relationship management, and continuous improvement.

• Lead and manage a team providing high-quality office services, receptionist, facility management and hospitality/conference room services
• Fosters a culture of accountability, respect, and high performance among staff
• Serves as the principal liaison between Opensity Solutions, the client’s administration and the site employees
• Provides excellent elevated concierge style customer service to all end-users at the site
• Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
• Develop and implement strategic plans and business innovation strategies
• Maintain outstanding organizational abilities
• Continuously looks for opportunities to increase the efficiency of our on-site operations
• Seeks opportunities to increase our capabilities and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential Opensity candidates for available positions at the site
• Hires, trains, manages, and evaluates all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Compiles, collects, and reports all data necessary to provide the client with monthly management reports
• Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

Education: High School Diploma required; associate; bachelor or relevant work experience preferred.

Experience:

• Prior experience in a supervisory capacity is required. Supervisory experience should include performance management, hiring, training, scheduling and other management duties.
• Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire office services, receptionist, facility and hospitality teams to deliver consistently high-quality guest service while operating independently.

Skills: A Senior Site Manager should possess many of the following skills and be able to speak to such experiences. Business Innovation, Coaching, Communication, Consumer Services, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service, General Operations Management, Proactive Management, Problem Solving, Professional Collaboration, Professional Development Training

Physical Requirements:

• Ability to lift or move 40 lbs. or greater
• Ability to travel 25% of time for coverage/training/management oversight
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 110,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications

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Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.