Front Office Supervisor

Opensity Solutions; Ross (IN); On-site; USD 19,000 - 33,000; Full time

Job summary

Opensity Solutions is seeking a Client Relations Supervisor to act as the daily support liaison between the client and Opensity Solutions. They will be responsible for building strong client relationships, improving or maintaining customer satisfaction through timely resolution of issues, and taking accountability for problem resolution.

Responsibilities include operational leadership, people leadership, meeting room spaces, and workspace management.

Qualifications

• 2-3 years’ experience in service industry such as hotel/restaurants or event planning.
• Strong technical skills including Microsoft Office and Google Docs.
• Able to stand for extended periods and work in a fast-paced environment.
• Excellent listening and professional demeanor.
• Must navigate clients at all professional levels.
• Maintain professional appearance.

Responsibilities

• Understand and run the day-to-day functions of client portfolios against targets and metrics.
• Produce weekly reports and participate in weekly leadership discussions.
• Coordinate with teams to implement service enhancements.
• Ensure site is tour ready; maintain meeting rooms and spaces.
• Provide back-up reception duties when needed.

Skills

Customer service

Communication skills

Attentive to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Google Docs

Audio/Visual equipment

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Client Relations Supervisor is the daily support liaison between the client and Opensity Solutions. They are responsible for building strong client relationships, improving, or maintaining customer satisfaction through timely resolution of issues, providing service enhancement initiatives to the client, and taking accountability for problem resolution.

| 8am - 5pm | $32-34

Operational Leadership

• Understand and run the day-to-day functions of their client portfolios against targets and metrics, including revenue, profitability, and compliance with corporate policy and procedures.
• Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained.
• Evaluate, design, and introduce new best practices in services, staffing, and technology on a regular basis.
• Work with teams to create short- and long-term goals to ensure client expectations are met.
• Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
• Ensure site is tour ready; this includes proper signage and binders updated and site is neat, clean, and organized.
• Produce weekly reports. Participate in weekly leadership discussions.

People Leadership

• Monitor staff time and attendance, dress code, and policies.
• Provide on-going performance feedback versus objectives.
• Determine training requirements and ensure that the necessary training is completed to enhance the skill base of employees in a timely manner.

Meeting Room Spaces

Monitor meeting room reservations daily and provide support as needed. Reach out to no shows to see if space is still needed. Release for others to book if not. Maintain meeting rooms at the beginning and end of each day as well as between meetings. Wipe down tables, organize chairs, restock whiteboard markers, tissues, hand sanitizer, and any cables or chargers that are missing.

Workspaces

Maintain mobile workspaces and clean up as needed. At least 1x per week. Resident workspaces, if applicable, to be neatly presented with chairs pushed in when unoccupied. No items should be cleaned out of these spaces.

Kitchen & Supply Areas: Load and run the dishwasher as needed. Wipe down tables and organize chairs. Coordinate with Office Services for delivery of supply room and kitchen/pantry/refrigerator supplies in advance of inventory depletion. Organize and restock all items upon arrival. To include cups, sleeves, sugar, coffee, snacks, pens, paper, notebooks, etc.

Back Up Reception

Meet and greet all incoming visitors and clients as they arrive. Offer refreshments to visitors where appropriate and ensure they are comfortable. Answer all inquiries from visitors or employees that cross the desk. Enter all visitor lists received through email and meeting room system and input into building visitor system. Direct visitors or clients to appropriate contact. Assist with urgent requests such as guest wireless, mother’s room codes, etc. Escorts to meeting rooms or host locations. Provide tours where applicable. Conduct Audit of Temporary Badges Daily Enter required data into the tracker for temporary badge distribution. Follow up on non-returned badges.

Position Requirements/Experience/ Education

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level
• Maintain an elevated level of professional appearance and demeanor

Competencies

• Client first mentality
• Leads by example demonstrating self-confidence, energy, and enthusiasm
• Demonstrates accuracy and attention to detail
• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
• Solid decision-making skills within the scope of the position
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills are necessary
• Actively listen and identify both spoken and unspoken needs
• Ability to use technology
• Prioritizing, flexibility, adaptability
• Shift :8am -5pm

The Compensation range for this role is up to 23.74 USD per hour. Actual compensation within that range will be dependent upon the individual\'s location, skills, experience and qualifications

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.